[Ron Tiso]

Hello guys

I am having an issues setting up one of our Q10. All other phones (5 pcs) worked like a charm.
I use the advanced setup mode, enter all my data (correctly, because all others worked perfect).

It takes ages saying: "Checking for supported services and policy information"
After about 5 mins it says: "An unexpected problem occurred with ... then the address. Some features may not be working correctly."

IIS Messages:

#Software: Microsoft Internet Information Services 7.0
#Version: 1.0
#Date: 2014-02-08 18:51:48
#Fields: date time s-ip cs-method cs-uri-stem cs-uri-query s-port cs-username c-ip cs(User-Agent) sc-status sc-substatus sc-win32-status time-taken
2014-02-08 18:51:48 192.168.0.13 POST /autodiscover/autodiscover.xml - 443 LOCAL\MyUserName 84.4.44.63 RIM-Q10-SQN100-3/10.2.0.1803 200 0 0 5631
2014-02-08 18:53:20 192.168.0.13 OPTIONS /Microsoft-Server-ActiveSync/default.eas &Log=V0_LdapC3_LdapL15_Mbx:exchangesrv.domain.comp anyname.ltd_Dc:adsrv.domain.companyname.ltd_Thrott le0_BudgetA)Conn%3a0%2cHangingConn%3a0%2cAD%3a%24null%2f%24n ull%2f1%25%2cCAS%3a%24null%2f%24null%2f0%25%2cAB%3 a%24null%2f%24null%2f0%25%2cRPC%3a%24null%2f%24nul l%2f0%25%2cFC%3a%24null%2f0%2cPolicy%3aDefaultThro ttlingPolicy%5Fda5ac23f-424f-4057-9881-695957142b5c%2cNorm_ 443 LOCAL\MyUserName 84.4.44.63 RIM-Q10-SQN100-3/10.2.0.1803 200 0 0 140
2014-02-08 18:53:40 192.168.0.13 POST /Microsoft-Server-ActiveSync/default.eas Cmd=Provision&DeviceType=BlackBerry&User=LOCAL%5CM yUserName&DeviceId=BB2B833350&Log=V141_LdapC1_RpcC 21_RpcL16_Cpo19578_Fet19999_Pk0_DevModel:Q10+SQN10 0-3_DevIMEI:357759057999328_DevName:BlackBerry+Q10_D evOS:BlackBerry+10_DevLang:de%5FDE_DevEnaSMS:0_Dev MoOp:Swisscom_S111_Mbx:exchangesrv.domain.companyn ame.ltd_Throttle0_BudgetD)Conn%3a1%2cHangingConn%3a0%2cAD%3a%24null%2f%24n ull%2f1%25%2cCAS%3a%24null%2f%24null%2f1%25%2cAB%3 a%24null%2f%24null%2f0%25%2cRPC%3a%24null%2f%24nul l%2f0%25%2cFC%3a%24null%2f0%2cPolicy%3aDefaultThro ttlingPolicy%5Fda5ac23f-424f-4057-9881-695957142b5c%2cNorm%5bResources%3a(Mdb)Mailbox+Dat abase+0443460893(Health%3a-1%25%2cHistLoad%3a0)%2c(DC)adsrv.domain.companynam e.ltd(Health%3a-1%25%2cHistLoad%3a0)%2c%5d_ 443 LOCAL\MyUserName 84.4.44.63 RIM-Q10-SQN100-3/10.2.0.1803 200 0 0 20108

Thanks for your help.

Ron

[zocster]

Hi there, welcome to CrackBerry! Is this happening over VPN, carrier data or wireless thanks.

[Ron Tiso]

Hi zocster

It is happening over carrier data and wireless.

Thanks.
Ron

[zocster]

Hi zocster

It is happening over carrier data and wireless.

Thanks.
Ron

Try increasing the time out settings on the server?

Sent from what ever device I got my hands on via Tapatalk

[Ron Tiso]

Try increasing the time out settings on the server?

Sent from what ever device I got my hands on via Tapatalk

Does not solve the problem. It just sort of hangs there... all other users went like a flash.

[zocster]

Does not solve the problem. It just sort of hangs there... all other users went like a flash.

Well, if it only happening on one device, I suggest do a factory reset and reload the OS?

Sent from what ever device I got my hands on via Tapatalk

[Ron Tiso]

Well, if it only happening on one device, I suggest do a factory reset and reload the OS?

Sent from what ever device I got my hands on via Tapatalk

Other accounts work on that one device causing the issue, just that one not. Also that one account don't work on any other Q10s either.

[igotaq]

Are there individual settings based on users for Outlook mobile access? Maybe this user's access isn't turned on?

[Ron Tiso]

Are there individual settings based on users for Outlook mobile access? Maybe this user's access isn't turned on?

Hi igotaq
I have checked that over and over again. It all is identical.

[zocster]

Other accounts work on that one device causing the issue, just that one not. Also that one account don't work on any other Q10s either.

Possible to remove that one account and re add? or do a custom forward job to another? If that one account is not working on other handset then the problem is with the account.

[igotaq]

Edit: deleted.

[Supa_Fly1]

His users are not enabled for eas. Outlook web access maybe yes but not ActiveSync.

BlackBerry Q10 ? & Full Metal CB10!

[Ron Tiso]

Yes, both are activated. The settings are identical to the other users that work perfectly.

[Supa_Fly1]

Yes, both are activated. The settings are identical to the other users that work perfectly.

All settings, not in a group the prevents access as well, on server?

SMTP is fine for the user as well - copy and past to unsure, account is not disabled or too many bad password attempts? User can use EAS on another device??

BlackBerry Q10 ? & Full Metal CB10!

[Sith_Apprentice]

Check to make sure user is not in a protected group, or that permissions ARE being inherited from higher level groups. As weird as it sounds, if a user is not having BES admin permissions I am not able to activate them properly (always have some weird error)

[Ron Tiso]

Have checked all this. Same problem.
Cant use EAS on other device. So must be something wrong with Exchange.

[Ron Tiso]

Solution: Fixing the problem when users cannot connect to exchange server using ActiveSync to sync their data | UC Tech Blog

At last I can use my Q10 like it was intended.

Thanks.
Ron