1. ahmadzahir88's Avatar
    I have my Z10 with leaked version of Blackberry 10.2.1, around two months ago I was trying to unlocked it by swipe the screen up and it just shows me a darker screen, i know that i have to wait a while to make it shows the picture password, but it was turned the screen off, I'm going to bring it to a service center, but i think it's better for me to ask for a solution before it cost me money, so i just want to ask for help here or have any of you experienced this?and have you fix it?
    Thanks
    01-26-14 09:23 AM
  2. sklotz2000's Avatar
    Okay, I'll be the first to ask...

    How do we know this is "your" phone and not one that was stolen or purchased from someone that stole it?
    01-26-14 09:28 AM
  3. ahmadzahir88's Avatar
    My phone can't load the picture password, there is no picture and no numbers, that's the problem that i have
    01-26-14 09:31 AM
  4. vwguy911's Avatar
    Login to your BlackBerry Protect (from a computer) and change the password or lock/unlock from there

    Posted via CB10
    01-26-14 09:35 AM
  5. FF22's Avatar
    There have been other threads where this occurred. I'm not sure if anyone found a solution other than Reloading the OS.

    Press the Power Button and turn it off it you can. Wait a few minutes and turn it back on. Can you get to the Picture Password or other Password screen? Nothing changes? No Password screen of any kind shows up, either Picture and Number Grid or even the simple password (text numbers can be entered).

    USUALLY if you do not enter the Picture Password correctly after 4 or 5 tries, it should show the normal keyboard password screen.

    Good luck.
    01-26-14 09:53 AM
  6. everol's Avatar
    Not many people would steal a blackberry because most people don't know what great devise it is.
    06-30-14 12:55 PM
  7. jose_trevizo's Avatar
    Connect to computer and perform factory reset. Worked for me twice.

    CB10 on Z10 AT&T STL 100-3 OS 10.2.1.3175 Vote for Z10 http://www.phonedog.com/rankings/smartphones
    06-30-14 08:29 PM
  8. Rahul1234's Avatar
    Not many people would steal a blackberry because most people don't know what great devise it is.
    Since their on crackberry, they know the value of a BlackBerry

    Posted via CB10
    06-30-14 08:49 PM
  9. LoneStarRed's Avatar
    Connect to computer and perform factory reset. Worked for me twice.

    CB10 on Z10 AT&T STL 100-3 OS 10.2.1.3175 Vote for Z10 http://www.phonedog.com/rankings/smartphones
    Nicely done.
    06-30-14 08:53 PM
  10. Muhammad Nisar's Avatar
    Dear friends............My Blackberry Z10 is locked by picture password and can't be unlocked, Please Help!!!

    My phone shows a black screen and requires device password to unlock. i have the password but there is no keyboard to enter password.

    Regards
    07-29-14 03:24 PM
  11. Muhammad Nisar's Avatar
    I have my Z10 with leaked version of Blackberry 10.2.1, around two months ago I was trying to unlocked it by swipe the screen up and it just shows me a darker screen, i know that i have to wait a while to make it shows the picture password, but it was turned the screen off, I'm going to bring it to a service center, but i think it's better for me to ask for a solution before it cost me money, so i just want to ask for help here or have any of you experienced this?and have you fix it?
    Thanks
    Dear how you fix your phone problem....Reply
    07-29-14 03:26 PM
  12. FF22's Avatar
    Dear friends............My Blackberry Z10 is locked by picture password and can't be unlocked, Please Help!!!

    My phone shows a black screen and requires device password to unlock. i have the password but there is no keyboard to enter password.

    Regards
    Try a restart (see below). If that does not work, try turning off the phone using Power Button and remove the battery for 5-10 minutes.

    Try a restart:

    Press and HOLD both Vol Up/Down buttons. Keep holding while the screen goes fully black (ignore the screenshot), keep holding through the Black/White logo and when the Colored Logo shows up, release those buttons.

    If you have the STL100-1 variant the volume button reset method doesn't work. In that case, Press and HOLD the Power On Button until you see the LOGO as above
    07-29-14 05:40 PM
  13. scrannel's Avatar
    Connect to computer and perform factory reset. Worked for me twice.

    CB10 on Z10 AT&T STL 100-3 OS 10.2.1.3175 Vote for Z10 Smartphone Rankings | PhoneDog
    Which will wipe the phone? Just so you know.
    07-30-14 08:15 AM
  14. jose_trevizo's Avatar
    Which will wipe the phone? Just so you know.
    It didn't wipe my phone from what I can recall.

    CB10 on Z10 AT&T STL 100-3 OS 10.2.1.3253 Vote for Z10 http://www.phonedog.com/rankings/smartphones
    07-30-14 04:29 PM
  15. scrannel's Avatar
    It didn't wipe my phone from what I can recall.

    CB10 on Z10 AT&T STL 100-3 OS 10.2.1.3253 Vote for Z10 Smartphone Rankings | PhoneDog
    Restore your device to its factory default settings - User Guide - BlackBerry Link for Windows - 1.2.3
    07-30-14 10:16 PM
  16. Jay Mart's Avatar
    Take the dog to the back and shoot it.


    Posted via CB10
    07-31-14 02:11 AM

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