One of my users uses the Password Keeper and just noticed when he was trying to get in, it asked for the "old" password. He tried all different ways but it did not work. He has not changed his password on his Blackberry nor for Password Keeper. He is a user that was moved from one BES to another, but not sure if that makes a difference. I did have him back up his Blackberry, but he is concerned that he cannot log in and might lose all his passwords. Anyone see this before?
There have been several reports of problems with Password Keeper. I don't use it. There's no backdoor into it. If you enter an incorrect password 10 times (or a correct one that it stubbornly refuses to acknowledge), it will wipe the contents of the Password Keeper file. You'll lose all your stored passwords, but the BlackBerry itself will not be wiped.
