[Ahmed Hanif]

My z10 was all working fine and out the blue the last few weeks when I'm in a call, the screen don't auto turn off so now I'm accidently pressing the screen with my face, very annoying.

Anyone same problem or a solution?

Thanks in advance.

Running 10.1 no leaks

CB via Z10

[curvezzz]

Do u have a screen protector on?

AT&T Z10

[mac_stang]

Download the BBVE(blackberry virtual expert) it will check all functions incl proximity sensor. Atleast you will know if its gone haywire.

ZED10, STL100-3, 10.1.0.4181

[kinhvan85]

I have same issue, and use the BlackBerry app to check but it says sensor no support in the device, don't know what to do now

Posted via CB10

[kinhvan85]

Hope the new official os can fix that coz I'm using the leaked 10.2

Posted via CB10

[tsi200]

Same thing happened to me this week. I have run phone checker that is an android port and It shows "waiting for data" from proximity and light sensor... And the BBVE told me same thing than kinhvan85 : phone not supported. That is strange and my only option is to go to a fido store that will rent me a brand old torch for 3 weeks (money back if returned in it's same old state).

I'm curious about how many users have this problem (easy to figure : your ear will touch numbers of the dial pad or hang up during your call) because for myself there is no significative event such water, drop or other crap in it. My zed suffered from few small drops but the last one is months ago old. I'm running official software 10.1.0.4181 since august and I don't think a leak will resolve that.

[Aurele]

I noticed in 10.1 that the combination of Magnetic carry case (my wife has one) + z10 was causing the proximity sensor not to work.

When taking the phone out of the case to make or answer a call, the proximity sensor would be disabled. Really annoying.

She has an STL100-1 and I have an STL100-3. Both exhibited the same behaviour.

I cannot re-create the exact same behaviour in 10.2 - it seems to be better, let see after a few days of use.

Has anyone else noticed?

[sly11]

The same problem as soon as i downloaded 10.2 weird??

Really sucks

Posted via CB10

[Amine Nadif]

I'm having the same problem and I'm running the 10.2
I hope the resolve the problem in new updates :/

[blackswagg]

Same issue plus the phone will not rotate any screens.

[ConorMonkey1418]

Hi folks, I also find this problem, and BBVE says none of the sensors are working (proximity, light, orientation and face up/down sensors are all not working), which means the compass does not work, nor do any apps requiring those sensors. Rotating the phone also does not rotate the image like it should (e.g. when using Skype to video call, holding the phone in landscape position would normally auto rotate the image of me which appears on the receiver's screen, but now that doesn't work.) I also use an official BlackBerry magnetic carry case.

One workaround I have found is to restart the phone, which means the sensors work upon start-up for about 30 minutes, but then the phone needs to be started up again.

[Ben1232]

Someone said it may be a Location Services problem. I've turned Location Services off and my Z10STL100-2/10.2.0.1803 has been ok for the last 45 minutes.

Posted via CB10

[vgorous]

Not sure if anyone mentioned this, but iPhone gets this problem too.

...In case anyone decides to jump ship because of this problem.

Posted via CB10

[Gerry In Toronto]

I turned off location services and disabled blackberry protect but I still have the problem even after rebooting.

Via my Z10 beta 10.4.1.1338

[FF22]

The blog says it is fixed per BB. RESTART. So far, so good.

[4NG3LU5]

have the same problem last night... proximity and auto dim sensors died on me. Have tried rebooting several times...

using 10.2 official, Z10
Singapore

[sunnymax22]

Finally came to know the reason regarding the proximity sensor failure.Its due to over charging of z10.gave me a lot of headache..solved by multiple times security wipe and keeping the battery out for 4 hrs.Trust me after that it wil work fine.remember don't over charge.

[Ahmed Hanif]

Don't it go bust though after all the over charging. So your saying leave it out for few hours and should come back to life after few wipes? Hmm

Mr A Hanif BlackBerry10

[NewbieZ10US]

I have been having this problem all of a sudden with my new Z10. I'm on OS 10.2.1.2273
It just started yesterday and I've had several hangups. I have a Skinit cover on the front, but the sensor isn't blocked with it. I found the BBVE and have run all the tests. I just restarted the phone and that seemed to help. Time will tell.

I think the advice I got years ago from a tech was spot on: when in doubt, try restarting the device. I'm new to Blackberry, so some of this is a bit daunting. But I appreciate the good advice on these forums. Thanks

[Rohit Rana1]

proximity sensor

Is it working as you told that switch off 4 hr then it will ok so it is the falt of over charging.. ok will try..
and of it will working so thanks..

[Rohit Rana1]

you just download the virtual expert proximity sensor will refresh and work start ...

[de2]

Is it possible to overcharge the battery?
Isn't it protected and charging stops automatically when te battery is full?
Lots of people charge at night and unplug it in the morning when te battery is already 100% for hours.