1. Cy Ril1's Avatar
    Hi guys
    I did an update on my z10 on Sunday and since then I haven't received any calls on it. People tell me they're calling and they can hear it ring but it doesn't get to my phone. Is there anyone that can help, please?
    08-14-13 01:10 AM
  2. fivesevensuited's Avatar
    what OS did you update to? was it a leaked OS? Or one from your carrier?
    08-14-13 01:34 AM
  3. DarrynLee's Avatar
    Hi. I am having the same issue - I updated to 10.1.0.273 on a STL100-1. Initially it took 4 hours to reboot after download and install from carrier.

    I have lost all of my SMS data and had to reinstate all my email accounts.

    I now cannot call out or receive calls after this update. There is never a time that I update the software and everything goes smoothly.

    Any suggestions?
    08-14-13 02:12 AM
  4. chrispmoto's Avatar
    Same thing for me.
    I just reinstalled, and it worked!

    Posted via CB10
    08-14-13 02:13 AM
  5. Cap_172R's Avatar
    Hi. I am having the same issue - I updated to 10.1.0.273 on a STL100-1. Initially it took 4 hours to reboot after download and install from carrier.

    I have lost all of my SMS data and had to reinstate all my email accounts.

    I now cannot call out or receive calls after this update. There is never a time that I update the software and everything goes smoothly.

    Any suggestions?

    You can try reloading the OS
    08-14-13 02:43 AM
  6. m1kr0's Avatar
    Was about to suggest the same: reinstall. Something went wrong during your initial install. I guess this was OTA as the 10.1.0.273 is an official, carrier pushed update.
    08-14-13 02:55 AM
  7. MoSalvatore's Avatar
    I was on that os but nothing was serious, i would advise you to upgrade to 10.1 MR using BB Link

    10.1 MR Speaking
    08-14-13 03:00 AM
  8. Cap_172R's Avatar
    I was on that os but nothing was serious, i would advise you to upgrade to 10.1 MR using BB Link

    10.1 MR Speaking
    That would depend on OP's location if the official MR update is available. Other than that OP can try installing the leaked version...
    08-14-13 03:48 AM
  9. Cy Ril1's Avatar
    Thanks guys, I'd try that and let you know how it goes
    08-15-13 08:47 AM
  10. CHynez's Avatar
    How do I reinstall it?????
    08-15-13 06:18 PM
  11. Cap_172R's Avatar
    How do I reinstall it?????
    Here's a step by step guide on how to reload the OS on BB10. How to reload the OS on a BlackBerry Z10 or BlackBerry Q10 | CrackBerry.com
    08-15-13 07:09 PM
  12. MBERGHORN1's Avatar
    I know it is a few months past your post- but I recently upgraded from the old 8230 Pearl Flip (best phone ever IMO) to the Z10.

    My carrier is Verizon- I can't say if they are the problem or not- so for the sake of things, I won't bash them.

    The first Z10 came, and it was new, and I liked it (except the battery life). After having it in service for 1 day, I discovered that it would not make or receive phone calls (texts and emails came through fine)

    So I sent it back, and received a refurbished one- activated it- one call, then nothing. Tried some different SIM cards- spent hours on the phone-- nothing.

    So I received a third one- same thing.

    Verizon sent me a Z30 and problem solved. I definitely like the z30 better (although I wish it were a tad bit smaller)

    I am only replying to this in case someone has the same issue with the Z10-- if you do , you're not alone.
    02-20-14 09:39 AM

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