[WoodyLightyearx]

I used to record videos on my phone and it would play well, but now whenever I record a video it refuses to play, it always says: 'this file contains an unsupported media format'. Sometimes also, although it happened at one instance, after taking some pictures like 10, 3 of them refused to open. They would show on gallery grid view of my pictures, but when i click on them, they refuse to show. And finally, I recorded some audio recordings of myself singing, and they played well, but after like 3 days or so, one of them refused to play anymore and started telling me: 'this file contains an unsupported media format'. Help!!!

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[howarmat]

What device are we using and what OS?

[WoodyLightyearx]

What device are we using and what OS?

Z10 OS 10.1

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[mikeo007]

Ae you saving to an SD card?

[BergerKing]

[INFO]Cross/Double Posting
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This post will bump your thread back up, if someone can answer, they will.

[WoodyLightyearx]

Ae you saving to an SD card?

Yeah i am .....is that affecting it? it's a 64gb SD card

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[mikeo007]

Yeah i am .....is that affecting it? it's a 64gb SD card

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I'm wondering if there's a problem with the way the SD card is formatted maybe. What happens if you take it out and record a short video to the internal storage?

[WoodyLightyearx]

I'm wondering if there's a problem with the way the SD card is formatted maybe. What happens if you take it out and record a short video to the internal storage?

I'll try that And get back to you. Goodnight

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[WoodyLightyearx]

What device are we using and what OS?

I tried it and it played well without the SD card. Then i put the card back again and recorded a video, and it said the same unsupported media format thingy. Should I wipe my card or something?

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[sergey_IL]

I tried it and it played well without the SD card. Then i put the card back again and recorded a video, and it said the same unsupported media format thingy. Should I wipe my card or something?

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There is some solution from BB forums:
Re: What size Micro SD card can be used for BB Z10... - BlackBerry Support Community Forums

[WoodyLightyearx]

There is some solution from BB forums:
Re: What size Micro SD card can be used for BB Z10... - BlackBerry Support Community Forums

Didn't find a solution :/

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[Araslan]

correct me if im wrong, but isn't the z10 only capable of a 32gb memory card? 64 is fine if you format it?

Don't own one so not sure. just saw it in a review.

did you format yours?

Sent from my BlackBerry 9700 using Tapatalk

[mikeo007]

I'm not sure if a 64gb card will work. You may be able to format it as a 32gb card, but that kind of defeats the purpose of having a 64gb card...

[gebco]

I use a 64GB card and it works fine.

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[WoodyLightyearx]

How do I format it to a different format? I thought formatting was just to delete EVERYTHING in the card?

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[gebco]

How do I format it to a different format? I thought formatting was just to delete EVERYTHING in the card?

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Go into Settings>Storage and access:



Erase, then format. Formatting in the phone prepares the card for use in the phone.

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[mikeo007]

It will erase everything on the card, so back it up to a computer first.

[WoodyLightyearx]

Thanks everyone

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[WoodyLightyearx]

Formated my card over and over again but still the same problem

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[snowbird72]

I'm having the same problem. Has anyone found a solution yet?

I was all excited to show my wife a video of our son skating for the first time and came across the same message when trying to play it back. I sure hope it will play back on my computer.

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[snowbird72]

Sorry, should have mentioned I am using a 32gb card and running 10.1.0.4181 on a stl100-3. All media is saved to the card.



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[WoodyLightyearx]

Sorry, should have mentioned I am using a 32gb card and running 10.1.0.4181 on a stl100-3. All media is saved to the card.



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32GB? I was thinking of selling my 64gb to get a 32GB, but now you're telling me it's the same thing?

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