1. sanino's Avatar
    Hi, I've recently switch to Q10 from 9790. But there seems to be a problem in activating my BBM.

    The screen is stuck at the page "Restoring your BBM information" for a few hours now and at the end it says "temporary server error". Does anyone has ever dealt with problems like these? What's the solution?

    I was using BBM v7 during the 9790 time, and the OS for the Q10 is the latest (build 10.1.0.2309).

    Thanks a lot guys!

    Posted via CB10
    06-26-13 02:36 PM
  2. robsteve's Avatar
    I don't know if it is related, but in the leaked OS forums, there is a suggestion for avoiding this problem. After a new OS load, skip over the BlackBerry ID login then once you have done the tutorial, go into BBM and enter your BBID there when prompted for it.


    Posted via CB10
    06-26-13 05:19 PM
  3. sanino's Avatar
    Thanks for the input. Tried that one already, I did that the first time actually, it says "associating BBM with your blackberry ID" instead.

    Posted via CB10
    06-26-13 06:15 PM
  4. sanino's Avatar
    And by the way, I've tried logging in with a NEW BlackBerry ID, and it works perfectly.

    Posted via CB10
    06-26-13 06:30 PM
  5. sanino's Avatar
    So is there anyway I can use my old ID? Please, anyone?

    Thanks before!

    Posted via CB10
    06-27-13 05:16 AM
  6. robsteve's Avatar
    Did you try a security wipe and start again?

    Have you ever had your BBM associated on the Q10?

    I am using the CB10, so I can't see what carrier or country is in your profile. Could it be a problem with your carrier?


    Posted via CB10
    Last edited by robsteve; 06-27-13 at 05:53 AM.
    06-27-13 05:27 AM
  7. kevinalbersBC's Avatar
    I'm having the same issue upgrading to 10.2 on the Q10. Did the Security Wipe right after the fresh OS autoloader. Now trying over and did not setup BBID before the security wipe. Once its up, I will again skip the BBID, then try to log-in to BBID then restore data. Did it on my "ZED10" but with new BBID and no issue. Did it on a friends new Q10 no issue. Frustrating!!!
    08-04-13 12:04 AM
  8. kevinalbersBC's Avatar
    I'm having the same issue upgrading to 10.2 on the Q10. Did the Security Wipe right after the fresh OS autoloader. Now trying over and did not setup BBID before the security wipe. Once its up, I will again skip the BBID, then try to log-in to BBID then restore data. Did it on my "ZED10" but with new BBID and no issue. Did it on a friends new Q10 no issue. Frustrating!!!
    NO GO!!!!
    08-04-13 01:08 AM
  9. ast_ph's Avatar
    FRUSTRATING!!!!

    Anyone know how to go about this issue, please help.
    08-29-13 11:23 PM
  10. zocster's Avatar
    One option is to change bbid on the PC through bbid login page here instead of doing a new one. Delete your newly created bbid from the email they sent

    https://blackberryid.blackberry.com/bbid/login/

    Sent from my Z10 using Tapatalk 4
    08-29-13 11:34 PM
  11. ast_ph's Avatar
    it's back to normal now, but BBM groups not restored. Didnt do anything, just left it for around 1hour. Sigh!



    Posted via CB10
    08-30-13 02:41 AM

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