07-06-13 03:56 PM
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  1. Bor Navas's Avatar
    Bor Navas
    It's been a few days since I got my new carrier free Q10 (SQN100-3). I'm loving the device as much as I love my Z10, but I can't connect to the Internet unless I'm over wifi. You can see "H" on top of the screen and APN settings seem right. This sim card comes from a Torch with BlackBerry data plan, is it a carrier problem or am I missing something??

    Posted via my z10 - BBM channel pin C000F331C
    06-19-13 02:11 AM
  2. deezy87's Avatar
    deezy87
    I believe you need a micro-sim [assumption]
    06-19-13 02:23 AM
  3. Granehill's Avatar
    Granehill
    I had the same problem in Sweden. You have to disable BIS and that is something the carrier can help you with. I did and the it connected. As I understand this carrier dependable and my carrier at that time didn't know about itm

    Posted via CB10
    06-19-13 02:45 AM
  4. Bor Navas's Avatar
    Bor Navas
    Sorry, you're right, it's a micro sim

    I'll call my carrier then, hope they solve it..

    Posted via my z10 - BBM channel pin C000F331C
    06-19-13 02:49 AM
  5. Dominique Dy's Avatar
    Dominique Dy
    Originally Posted by Bor Navas
    Sorry, you're right, it's a micro sim

    I'll call my carrier then, hope they solve it..

    Posted via my z10 - BBM channel pin C000F331C
    Ask your carrier if normal APNs are active on your account. You might need to have the sim changed for connecting to LTE also. If you have an adapter to fit the micro sim on a standard slot and wish to keep the blackberry bolt ons then just have your carrier keep them on your account so you can still switch to and from devices.
    06-19-13 03:09 AM
  6. Bor Navas's Avatar
    Bor Navas
    ...one week to turn BIS off!
    APN setup Ok, but still no connection..
    With my other micro sim (from my Z10) it connects no problem.. wtf?

    Posted via my z10 - BBM channel pin C000F331C
    06-25-13 08:42 AM
  7. Bor Navas's Avatar
    Bor Navas
    ...now my carrier's tech support say there may be a possible device incompatibility! What. The. *****. Isn't q10 the same as Z10? This is frustrating

    Posted via my z10 - BBM channel pin C000F331C
    06-25-13 01:12 PM
  8. Bor Navas's Avatar
    Bor Navas
    My carrier couldn't do anything and BlackBerry told them my Q10 wasn't connected to any BlackBerry ID... although it really was.. now after a security wipe, the micro sim card is not detected... and it has started to randomly reboot! sent to BlackBerry tech service. Unbelievable.

    Posted via my z10 - BBM channel pin C000F331C
    07-06-13 03:56 PM
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