1. singh60's Avatar
    I keep getting the message that I do not have permission. It's giving me this error "You don't have permission to access on this server." I am on LTE not wifi.

    Posted via CB10
    06-07-13 04:33 PM
  2. singh60's Avatar
    Could someone please check to see if theirs works? Would save me a call to Rogers...thanks!

    Posted via CB10
    06-07-13 04:44 PM
  3. habs_fan's Avatar
    Mine works

    Posted via CB10
    06-07-13 07:50 PM
  4. GapBoyPCS's Avatar
    Mine works fine. I downloaded it onto my new Z yesterday, and the only wrinkle I had was that I had to be on LTE (I was on wifi).

    Maybe try deleting the app, and then reinstalling?
    06-09-13 10:59 AM
  5. wxmancanada's Avatar
    Just to clear a few things up:

    1) To get to this you're launching the My Account app that you downloaded from BlackBerry World, and not attempting to access this information via the web browser, correct?
    2) Are you running the latest official OS release for your device, and not a leak or out dated version?
    3) Have you made any account changes since your last billing cycle?
    06-09-13 10:17 PM
  6. black.rhino's Avatar
    Misread, my bad

    Posted by Z10
    Last edited by black.rhino; 06-10-13 at 10:38 AM.
    06-09-13 11:32 PM
  7. singh60's Avatar
    I wasn't on wifi, i was on LTE. It said I was not authorized. It was a blank white page with a url. I did a reboot and all is well.

    Posted via CB10
    black.rhino likes this.
    06-10-13 06:57 AM

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