[BBWatchCA]

I am in deep $hit!

Saw the CB article about the Animoog app and bought it! It was around 1pm today. It asked for access to my Microphone and Share Files. At first, I did not grant access to Shared Files. The app started with a blank and black sceen! So I changed app permissions and it started. Pretty cool!

So after a long day's work, I got home, connected my Z10 to computer and wanted to work on my apps. They were saved on my Z10 device memory.


The contents of my Documents folders were different. I had a lot of folders there, including half a dozen for the apps I have beenworking on! I double checked. Still the same.

Then I realized this could be the Animoog! Look at this one:

The Documents folder was updated right after I installed the Animoog app!

Those who bought the apps, please check your Documents folder on the device!

[canderson85]

It did create files in the documents.... I didn't have anything in there though so not sure if overwrites...

That's bad if it does..

Posted via CB10

[BBWatchCA]

Very bad! I have all my apps files saved there!

[Dr.Deebs]

Yeah, I think you are right. This is NOT good.

Posted via CB10

[igor10000]

Does this have any impact on the functionality of the app? Coz the app on my Z10 does not work at all.

[Innovatology]

This happened to me too. Unlike the OP, I granted access to shared files after installation, so that isn't a contributing factor.

The entire contents of /accounts/1000/shared/documents is deleted and replaced by three Animoog folders (mappings, presets and projects) and a global.config file.

Not good!

Z10 model STL100-1
BB10 version 10.0.10.738
App version 1.0.1.1

[mediadavid]

Crap! You're right, I've lost all my documents...

This is terrible. Any way to get them back?

Posted via CB10

[mediadavid]

Well, got some back via BlackBerry link. But not all, and not up to date - I lost a lot of work. 'fortunately' it was all personal stuff rather than work work, but still. How could this be allowed to happen?

I guess now I'll stick everything on box.

Posted via CB10

[Deathcoffin]

This is bad, u guys should request for some sort of compensation! Like a refund but keep the app.

Sent from my WhiteBerry Z10

[Actionjax]

Yep it blew away my documents. Good thing I have most of them on my memory card.

Posted via CB10

[DivideBYZero]

Me too. Weak sauce.

Great app, but this sort of thing is pathetic. Who wipes a default dir before creating additional content?

[anon(3896606)]

Definetely ask for compensation, and tell them they better get this fixed ASAP.

[Richard Buckley]

This happened to me too. Sent tech support a nastygram.

Posted via CB10

[BBWatchCA]

I tweeted @blackberrydev last night, but got no response. It definitely has to stop before more people are affected...

Posted via CB10

[Spawn12]

Same thing when i installed animoog yesterday, noticed that my documents folder had been re-written over.

Not good of the app to do that :/

[KermEd]

Anyone hear from the developer??

Posted via CB10

[annon91221]

So that's what it was... my documents got wiped as well... and also I experienced my first random reboot as well yesterday... hopefully that was a one time thing, but terrible...

Posted via CB10

[Moog Music]

We are working expediently with Blackberry to resolve this issue and to release an updated version of Animoog asap.
We apologize for any inconvenience that this may have caused you.

[BBWatchCA]

Thanks for your reply. But you better remove the app from BlackBerry World before more people get affected.

Posted via CB10

[thatplaybookguy]

We are working expediently with Blackberry to resolve this issue and to release an updated version of Animoog asap.
We apologize for any inconvenience that this may have caused you.

I freaking love your app, make more for BB10 please!!
Menus do need a larger font size. hard to see with my 40 year old eyes. other than that, most fun Ive had in years.
Same here but I keep all my documents on the sd card so its moot to me.

[Moog Music]

Thanks for your reply. But you better remove the app from BlackBerry World before more people get affected.

Posted via CB10

This has already been done and we are working as fast as possible to resolve this. Thank you all for your feedback .

[tonyblaze]

same here,,,,

i couldn't get the app to work, then i found out that i has cleaned up my documents folder too

not cool

[endoskeletal]

A+ on Moog for getting to this forum and being on top of this, that's really awesome.

My documents folder didn't have anything in it thankfully, but I'm sorry to the people who lost stuff.

[althedon]

I can't seen to get any sound from the app can someone help

Posted via CB10

[k8bushlover]

I can't seen to get any sound from the app can someone helpPosted via CB10

Some others also seem to be having this issue, not necessarily due to lack of knowledge. Can you navigate to \misc\samples folder and see if playing any of the .wav files makes a noise? (Or try 'Preview' for one of the samples in the 'Timbres' module in-app.)

I will say, the sound through the external speakers is very quiet in some cases. 'default' preset, I could eventually hear with volume turned way up and pressing hard on the keys in the mid-range of the pitch slider. Put on headphones, and you'll shock yourself with the same settings.

But nothing burns up the battery like a couple of hours with Animoog (understandably -- a great deal of processing going on!)