1. Freakatola's Avatar
    Just updated Telus BB10 App, logged in using my email and password to find it pulls up someone else's account.

    I'm a little concerned about privacy here. I am able to see usage, bill info, and I'm also able to change their add-ons.

    Anyone else seeing this?

    Posted via CB10
    05-07-13 10:12 PM
  2. koves's Avatar
    Holy crap!! I do see some else's account when I log on. I'm calling them now

    Posted via CB10
    05-07-13 10:28 PM
  3. crackb3ri's Avatar
    wow (this space intentionally left blank)
    05-07-13 10:41 PM
  4. koves's Avatar
    I just checked my account again. It looks like the problem has been fixed

    Posted via CB10
    05-07-13 10:57 PM
  5. molson0's Avatar
    If you log into mine, please pay it before leaving.

    Posted via CB10
    05-07-13 11:14 PM
  6. membrane chemist's Avatar
    If you log into mine, please pay it before leaving.

    Posted via CB10
    My wallet is in my other pants, but I did sign you up for unlimited 1-900 service.
    05-08-13 01:40 AM
  7. CrackBerry Kevin's Avatar
    Woahh..... Escalating to Telus right now!
    05-08-13 03:16 AM
  8. Freakatola's Avatar
    Appears to be fixed now. Still leaves me feeling uneasy about their security

    Posted via CB10
    05-08-13 08:28 AM
  9. Freakatola's Avatar
    Thank you for taking the time to let us know about your concerns regarding this issue with our online services. Your concerns are important and your feedback helps TELUS ensure that customer satisfaction and client relations remain priorities for the future. Our Web Development Team became aware of this issue shortly after it began occurring last night and, even though it was only effecting some clients at that time, they took our entire online account access system offline as soon as the issue was identified in order to protect our clients' accounts and personal information until they could resolve the error.



    Please be assured that TELUS takes such matters very seriously and we are committed to ensuring the confidentiality of our clients' personal information. We take all possible steps, within the limits of the technology available, to ensure the security and confidentiality of our clients' personal information, as per our Privacy Code. Regrettably, that does not mean that we can guarantee absolutely that issues such as the one that occurred last night will never happen, but we use whatever we can learn from such events to improve the security of our clients' accounts and to prevent such issues from reoccurring.



    Details of our Privacy Code are available for you to review online at the following link:



    About TELUS - Privacy



    I hope that I have addressed all of your concerns and would appreciate your feedback regarding the e.Care service you received today, so if you have some time please visit the link below to complete our short survey:





    All completed surveys will be entered into our monthly draw to win your voice rate plan free for one month (excluding taxes and service fees).



    For further information or assistance, please reply to this message, including your original e-mail and my response. If you prefer, you may also call our Client Care Team seven days a week, toll free at 1-866-558-2273, or airtime free at *611 from your cell phone.



    Thank you for choosing TELUS as your wireless provider.



    Best regards,





    -----

    e.Care Specialist

    TELUS
    05-08-13 07:00 PM

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