01-06-14 08:42 PM
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  1. NoLimitz80's Avatar
    NoLimitz80
    I have a customer who put his Z10 into demo phone mode and does not remember the password he entered for it. So when going to settings the phone asks for the password. How do I get his phone back to factory fresh without being able to enter the settings to pick to wipe his phone? I tried Blackberry Desktop Manager but I see this doesn't do anything with the Z10. I am downloading Blackberry Link to see if I can do anything in there.
    04-23-13 12:40 PM
  2. RazzBerry's Avatar
    RazzBerry
    Link should do it with a full OS reinstall. Back him up first
    04-23-13 12:43 PM
  3. Phill_UK's Avatar
    Phill_UK
    CrackBerry Wiseguy
    Try 'instoredemo' as the password.
    04-23-13 12:45 PM
  4. NoLimitz80's Avatar
    NoLimitz80
    Originally Posted by Phill_UK
    Try 'instoredemo' as the password.
    instoredemo is the default. After entering the default the password asks to be changed which this customer did and does not remember what he changed it to.
    04-23-13 12:48 PM
  5. NoLimitz80's Avatar
    NoLimitz80
    Originally Posted by PINC
    Link should do it with a full OS reinstall. Back him up first
    Trying this out as we speak. But would I want to back him up because of the forgotten password?
    04-23-13 12:50 PM
  6. Phill_UK's Avatar
    Phill_UK
    CrackBerry Wiseguy
    Originally Posted by NoLimitz80
    Trying this out as we speak. But would I want to back him up because of the forgotten password?
    Probably best not to. He'll just have to set it up again from scratch.
    04-23-13 12:52 PM
  7. MackyW's Avatar
    MackyW
    Originally Posted by NoLimitz80
    I have a customer who put his Z10 into demo phone mode and does not remember the password he entered for it. So when going to settings the phone asks for the password. How do I get his phone back to factory fresh without being able to enter the settings to pick to wipe his phone? I tried Blackberry Desktop Manager but I see this doesn't do anything with the Z10. I am downloading Blackberry Link to see if I can do anything in there.
    Were you ever able to take care of this?
    08-17-13 08:19 PM
  8. NoLimitz80's Avatar
    NoLimitz80
    Originally Posted by MackyW
    Were you ever able to take care of this?
    Yes had to restore in Link.
    01-06-14 08:42 PM
« What's wrong with AT&T? | Bought a Z10, installed latest leak, and want to try new things. Suggestions? »

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