Best buy employee does it again...this is a vent thread.
- Okay so got my playbook a month or so ago. When I told my brother about it and the great prices it convinced him to get two for his kids for Christmas. A couple weeks back I brought it to my niece so birthday party. My other brothers son, same age approx of my other nephews asked if he could use mine/play with it for a while...and this kid is so quiet he rarely asks for anything. He already knew how to use it so he must have used someone else's before. Like I said this kid is so quiet never asks for anything so I figured he must like it. When I was leaving I asked if he likes it and he says yes. So I ask his father if he had a Christmas gift for the kid yet cause of how much he liked using my playbook. I even told him that our other nephews (they are cousins and he is very close with them ) are getting them and with the playbooks they can all keep in touch easy with the video chat . Okay he says ill check with the wife. Fast forward to today family Christmas dinner and I see the little guy actually did get a tablet! Awesome! I go up and take a look and it's not a playbook but a Samsung something. My brother tells me he went for the playbook but the girl told him this one is better etc. Now my brother is not at all tech savvy and doesn't really know the difference but at least the chick could have asked why it was that he wanted the playbook and he may have mentioned the other cousins have them and the communication would have come up, but no. I think he even paid more for a 16g but she snowed him on something about a credit to buy books for the differences in price. To add insult he bought me a stand/holder for my playbook and he said "the person at Best Buy said it's for Ipad mini. But should work for Playbook, " Well it f+@$n doesn't lady!r
End of vent.12-25-12 10:02 PMLike 6 - Tell your brother to return it and get the PlayBook and the same for your stand. Some clerks just trying to sell the latest gadget with out asking about the customers needs.BergerKing and robkd like this.12-25-12 11:41 PMLike 2
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Sent from my BlackBerry 9790 using Tapatalk12-26-12 01:18 AMLike 0 - Remember, Best Buy and Futureshop employees are told which items to push. If they aren't verbally told they are told by the amount of commission they receive.
The sales people are there to make a living. That's it. They aren't there to help people.12-26-12 06:27 AMLike 4 - Well the samsungv tablet, which we don't know the model, is probably better. Own a playbook myself but have to say it's someday limited outside is own os. If only Skype was on it, id love it.12-26-12 06:36 AMLike 0
- My point is, you have to know what you want before entering a big box store. Don't depend on sales staff to act in your best interest. They are there to sell the products that put the most money in their pockets that day. Most are not concerned with repeat business.
You may get better advice from stores that are not commission based.diegonei and PatrickMJS like this.12-26-12 07:12 AMLike 2 -
- "Best" Buy employees are paid by the hour; they are not on commission.BergerKing and bigbmc26 like this.12-26-12 08:09 AMLike 2
- The salesperson are there to sell. Products that have dollar value beside profit margin. As a consumer if you do not know what you really one, it will be the salesperson's opinions that count. You do not get someone fire for not suggesting the type of device you do not agree with. Unless you insist on a specific product and she did a switcheroo during check out. If you are that concern about the brand type, perhaps you should have accompany your brother during his purchase.12-26-12 08:26 AMLike 0
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They can still try to offer me something different, but don't treat me like an *****!12-26-12 08:31 AMLike 0 - think the return policy of electronics products is 14 days. To me, pb has lots of potential especially when it'll get to bbos 10. But most of the non-tech ppl somehow have trouble operating bb units. at least until os10 arrives.
Sent from my BlackBerry 9790 using Tapatalk
OP I'd blame your brother for not buying the right tablet or you for not explaining how the PlayBooks could work together. The sales person probable did her job, and sold him a tablet that most consumers would have been happier having, heck the kid will probable get more use from a device that can be USED for other purposes than video conferencing. Some of you don't seem to understand that sales people do know what people want, and what most people want a tablet to do... the PlayBook is not very good at. Yes it's browser does flash... but it is slow. Yes it can be an eReader, but it doesn't have an official app to one of the largest online book stores. And lets face it, no one is supporting apps for it - if you want to access your bank it isn't going to happen, want to watch some TV Shows or Movies, it is very difficult to do. Where as with android or iOS all you have to do is download an app and you can access your cable company or satellite company's content for FREE.12-26-12 08:43 AMLike 2 -
I went to Futureshop with my sister to find her a TV. We already knew what we (she) wanted I just wanted to see if Futureshop had a better price than Costco.
The sales guy never showed us the TV or even acknowledged that they had one. He spent the entire time I allowed him to talk trying to convince me to also purchase the $300 TV installation / calibration option.
I finally asked him why he was trying to up-sell on a product that he hadn't even shown me yet. I still don't know if they had the TV in stock that day.
They get a much higher commission on service and warranty sales than they do on devices.12-26-12 09:59 AMLike 0 - I miss skype as well, this s*$#&s
I have my business phone number on Skype-in, to get all the calls when overseas, now I have to forward all calls to comwave
Or I have to use the IPod touch from my wife to make calls when we are overseas
I am waiting until end of January, than make a decision, it looks like I will migrate to a windows 8 phone plus the new windows8 RT tablet
at least I have the compatibility to all Outlook apps12-26-12 10:12 AMLike 0 - Certainly, I agree with that. They should be telling the customer why product A is better, not putting down product B.
I went to Futureshop with my sister to find her a TV. We already knew what we (she) wanted I just wanted to see if Futureshop had a better price than Costco.
The sales guy never showed us the TV or even acknowledged that they had one. He spent the entire time I allowed him to talk trying to convince me to also purchase the $300 TV installation / calibration option.
I finally asked him why he was trying to up-sell on a product that he hadn't even shown me yet. I still don't know if they had the TV in stock that day.
They get a much higher commission on service and warranty sales than they do on devices.
You asked for what you wanted and they simply did not treat you accordingly. Completely ignoring your wish in this case is zero customer service and more like patronizing.12-26-12 10:16 AMLike 0 -
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- Certainly, I agree with that. They should be telling the customer why product A is better, not putting down product B.
I went to Futureshop with my sister to find her a TV. We already knew what we (she) wanted I just wanted to see if Futureshop had a better price than Costco.
The sales guy never showed us the TV or even acknowledged that they had one. He spent the entire time I allowed him to talk trying to convince me to also purchase the $300 TV installation / calibration option.
I finally asked him why he was trying to up-sell on a product that he hadn't even shown me yet. I still don't know if they had the TV in stock that day.
They get a much higher commission on service and warranty sales than they do on devices.
If I go into a store for a certain product it generally because I have done the research on it and know what I want to buy, if a sales person comes up to me and tries to help I let them know what product I am looking for and accept there assistance, if they tries to steer me away to something else I tell them he just lost the store and himself a sale and proceed to walk out. if they ask why I will let them why, in one case the sales person got a liitle PO'd, but I told him, I explained to you what product I wanted and for some reason you don't want to sell it to me so why should I waste my time and money here, when there are many other stores that will gladly take my business with out jerking me around.
I really don't care if they are pushed to move certain products more, I'm the customer, and I'm an educated customer who knows what they want, so just do you job by assisting me with the purchase if it is needed.
The push by these stores for the extended service packages also really pisses me off also, Future Shop, Best Buy and other's will not even look at you after 30 days if you try to return something with out a service package, even though it has a 1 year or longer manufactures warranty, you have to contact the manufacture. That's really standing up for the product you sell. This is were the small local shop usually really shine, they still go out of there way to give great customer service.PatrickMJS likes this.12-26-12 11:11 AMLike 1 - That's why I avoid Best Buy and Future Shop, the only time I shop there is when I go in doing a price match, nothing like getting something that they have on the shelf for $60.00 and walking out paying only $12.00 for it.
If I go into a store for a certain product it generally because I have done the research on it and know what I want to buy, if a sales person comes up to me and tries to help I let them know what product I am looking for and accept there assistance, if they tries to steer me away to something else I tell them he just lost the store and himself a sale and proceed to walk out. if they ask why I will let them why, in one case the sales person got a liitle PO'd, but I told him, I explained to you what product I wanted and for some reason you don't want to sell it to me so why should I waste my time and money here, when there are many other stores that will gladly take my business with out jerking me around.
I really don't care if they are pushed to move certain products more, I'm the customer, and I'm an educated customer who knows what they want, so just do you job by assisting me with the purchase if it is needed.
The push by these stores for the extended service packages also really pisses me off also, Future Shop, Best Buy and other's will not even look at you after 30 days if you try to return something with out a service package, even though it has a 1 year or longer manufactures warranty, you have to contact the manufacture. That's really standing up for the product you sell. This is were the small local shop usually really shine, they still go out of there way to give great customer service.CopperTec likes this.12-26-12 11:21 AMLike 1 - Given everything is equal, says you have no biases against or for any devices. As a salesperson would you recommend Playbook when someone come in for an opinion with no brand preference? Chances are I will recommend the customer IPad, if someone do not have a brand preference. The chances of returning is slim, and they are less likely to blame me for making the purchase. Generally speaking if you ask them what do they want to do with the tablet, it's either they want games, apps, skype and watch movies. The point is, it is easy sell and higher sales in the shortest amount of time. That's the gist of retail. However, if a customer come with load of questions and aware of different brands of tablets, for sure I will part with as much knowledge as I can to help them make the decision. It does not mean PlayBook is an inferior product. It's less popular, not well known and stumble out of the gate when it got release. The fact is they are selling at a clear out price will have customers question the longevity of the tablet. A consumer with no knowledge of a tablet will not fork out money on a clear out item. It's cheap but it's still a couple of hundred dollars. We might know better here because of this site. It's still not a representation of the majority market out there.12-26-12 11:29 AMLike 2
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Best buy employee does it again...this is a vent thread.
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