[koontzy65]

my playbook was nice the first 6 month
now its the 4th time I send it back for rma and its the 4th time they send me a refurb one with dead pixel or screen problems...
1- problem was a faulty charging connector
2- problem with dead pixel right in the middle of the screen
3- problems with the color of the screen (like a shade around the screen
4- 8-9 dead pixels near the top
everytime its a new one with a new serial number(probably refurbished one)
i've spend the last month and a half with the playbook in my hand about 2 days (like I receive it, I see the dead pixel, i call and they send me a box the next day
also, they dont have any number for complains (only the head office number in waterloo and its not even a toll free number LOL (I live in quebec, CA))
Well, its a great device for the price if you dont have any troubles
Thank you for your time guys

[esk369]

What was the original problem with it?

[chiefchie]

I just got my pb back last week from sending to bb service due to suddenly not changing. I'm happy with their service, the whole process took 6 days. But I understand your frustration op, hope you get a working trouble free playbook.

[koontzy65]

charging connector, not recognized by pc (not pc side problems, tryed on about 5 differents computer)

[esk369]

That's a buzz kill for sure sounds like they need to stop sending the refurbs and give you a new one. Hope you get it worked out.
I'm mean you can't argue 5 different pc's sounds like a qc problem with the refurbished units I'm glad I'm reading this because I was considering buying a couple of them from some website someone was recommending today going to have to re think that again hope they do the right thing.

[playbookpa]

Ouch! I've been through 2 RMA in a row, know it feels sad, madening, frustrating... But keep at it : we are so glad with our two working PB in the house now!

Had exactly the same problem as you, 2nd PB had a problem (would never go to standby) and was refurbished (it was cleary written on one of their paper). So I called back, and had another person, of course. The first one clearly understood french (I'm in Qu�bec, too), but the second one was just so so, I didn't switch to english and should have, she referred up the ladder many times, and clearly did not understand, BUT she followed by a mail.

So I could write (in english) the details of the problems, with steps to reproduce, the steps I've gone through (thanks CrackBerry for that), indicated the time I've spend, that I felt entitled to have a working unit, and "if you want to test further, please do it on your time now, not mine".

OK, took me maybe an hour to write a 2 pages pdf, but I got the 2nd RMA immediately, received good PB in days.

Shortly: I kept calm and understanding on the phone (not so easy...), I wrote something so detailed, proving I know what a debrick and a security wipe and a cycle charge are, that no tech coud argue about, and it just worked! I think the problem is we don't talk directly to techs, but it seems they can be forwarded a doc., and they read it : now there's hope!

Keep at it, generally customer service has a good tracking record, and if you can, speak and write in english... Sadening for us in Qu�bec, but hey, you got to get a working unit, as it's really cool, once it works! ;-)

Hope it helps a bit, cheers! L�che pas, �a vaut la peine ;-)

[playbookpa]

PS: have completed the story here:
http://forums.crackberry.com/blackbe...2/#post7681532

[dzl19]

maybe its the other way around i know that they work hard for us BB users but if you don't know a clue what to do it is a lot harder for anyone to help

if u plug it in upside down it will brake the port
i strongly recommended u buy a raped charger
solves a lot of issues

[zorecati]

Ouch! I've been through 2 RMA in a row, know it feels sad, madening, frustrating... But keep at it : we are so glad with our two working PB in the house now!

Had exactly the same problem as you, 2nd PB had a problem (would never go to standby) and was refurbished (it was cleary written on one of their paper). So I called back, and had another person, of course. The first one clearly understood french (I'm in Qu�bec, too), but the second one was just so so, I didn't switch to english and should have, she referred up the ladder many times, and clearly did not understand, BUT she followed by a mail.

So I could write (in english) the details of the problems, with steps to reproduce, the steps I've gone through (thanks CrackBerry for that), indicated the time I've spend, that I felt entitled to have a working unit, and "if you want to test further, please do it on your time now, not mine".

OK, took me maybe an hour to write a 2 pages pdf, but I got the 2nd RMA immediately, received good PB in days.

Shortly: I kept calm and understanding on the phone (not so easy...), I wrote something so detailed, proving I know what a debrick and a security wipe and a cycle charge are, that no tech coud argue about, and it just worked! I think the problem is we don't talk directly to techs, but it seems they can be forwarded a doc., and they read it : now there's hope!

Keep at it, generally customer service has a good tracking record, and if you can, speak and write in english... Sadening for us in Qu�bec, but hey, you got to get a working unit, as it's really cool, once it works! ;-)

Hope it helps a bit, cheers! L�che pas, �a vaut la peine ;-)

This is the key. Keep calm and don't give the person on the other end a hard time. If you get pissy with them, you probably will not get what you are looking for.