[Jeh]

I've been with TMO since the Voicestream days and though I could never get service at my home (I felt that was a good thing) I lived with the intermittent service outside the city limits. Lately it seems to have gotten worse but I've been dealing with it since I was still under contract.

A few weeks ago my phone started acting up ( HTC HD7) I ran through all the steps, on my end including a full reset, but to no real help. I called customer care and things went great up until the point we determined the phone needed to be replaced.

So it turns out my phone is no longer available so they offer to send me a HTC Radar. That was all well and fine until I looked up the specs and found that it was alot smaller 3.7in vs 4.3in, and had 1/2 the non-expandable on board storage 8gb vs 16.

I said that's not really a comparable device, so then they offered a HTC wildfire, I said that's even worse the screen is a full inch smaller...oh ok wait how about a BB9780. WTF that's even smaller. So I said no.

Round and round, 2 reps, a supervisor, customer retention's, and a team of internet specialist. The next best thing was we can give you an early upgrade but really since your not under contract thats it. I asked why would I resign a contract when you wont deal with the issue that I paid for a service and you cant supply a comparable device.

Bottom line, take it or leave it and go pound sand. Almost 13 years as a customer with a fully paid insurance policy and I get a please go "F" yourself.

I'm just waiting to see the specs on the iPhone 5 or what Verizon gets as far as a W8 phone and I'm done. Until then I am buying a phone off Ebay (Dell Venue Pro) and the Radar is getting sold.

End Rant.

[papped]

FYI, but getting Verizon or Sprint customer support to "budge" on issues is a lot harder than Tmobile...

It's fine until you encounter a weird problem.

[Hgouck]

TMO is a good company. But like all good companies sometimes they hire bad reps.

[MobileMadness002]

Why don't you go to a store and see the offerings yourself, pick the one you want and call back.

[Jeh]

Why don't you go to a store and see the offerings yourself, pick the one you want and call back.

I asked for other phones with the same screen size bit was turned down. Unless I wanted to pay full pop or sign a contract and I felt that wasnt fair.

[MobileMadness002]

so you want a free device or discounted device without signing a contract. Your kidding right?

[raino]

so you want a free device or discounted device without signing a contract. Your kidding right?

Haha, that's what I thought! In TMO's eyes, the OP is a "flight risk", who can simply walk away from T-Mobile after getting this (new) replacement phone.

That being said, the OP does have insurance, and if it's paid up to date, he deserves whatever the terms dictate he is owed. The devil will be in the details though.

[eve6er69]

so you want a free device or discounted device without signing a contract. Your kidding right?

The op has insurance and the terms of insurance are if they can not fix or replace your current device then they will supply you with a "like" device. If you came from an evo your not going to expect a hero. Same screen size and similar hardware and os.


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[darkmanx2g]

T-Mobile doesn't deal with insurance. I believe its asurion. OP the phone is not working as intended. Get a high end phone the galaxy s3. Sign the contract with unlimited data. Your gonna be nickel and dimed with att and Verizon and with a 2 GB cap!

Sent from my Galaxy Nexus using Tapatalk 2

[southlander]

That's why I never insure phones. If it breaks after it has been out a while there is almost no chance of getting the same device as a replacement. Not unless its something like an iphone.

Sent from my BlackBerry 9850 using Tapatalk

[jake_870]

Screen size isn't everything.

If they by some chance they did have your phone then you would get a refurb device. And some refurbs I've seen look horrendous, too horrendous for my OCD taste. I don't insure my phones cause it costs too much in the long run and you get little to show for it. I just keep an old backup phone in case my primary one gets broken. That will get me by until its time to renew the contract.

[Jeh]

so you want a free device or discounted device without signing a contract. Your kidding right?

Actually, I just wanted what I paid for. A comparable replacement device. I paid the insurance plan of $9.95 a month that covered accidents, acts of stupidity, ect and they did with a deductible. They also extended the warranty for an extra year, and that's what I was after, A comparable device.

I don't think it was too much to ask. If I wrecked my Jaguar I wouldn't settle for a VW, would you?

Screen size isn't everything.

.

When you have fingers the size of hams it does. Until they come out with s/w that can figure out that qwas = a, I need a big screen.

[MobileMadness002]

So your issue is with the insurance company. When they state comparable, they go by device functionality, not device cosmetics.

[Jeh]

So your issue is with the insurance company. When they state comparable, they go by device functionality, not device cosmetics.

Possibly, but I think a 1/2in screen size drop and 1/2 the memory is more than mere "cosmetics".

I asked everyone I spoke to if they would be happy with the deal and for the most part they said no.

At this point whats done is done I am going to sell the phone to recoup the cost of the replacement and I am jumping ship as soon as what I want comes on the market. I've paid them thousands and when I felt they should have stepped up they didn't.

[MobileMadness002]

They did step up but not on your terms. The devices offered would have required contract commitment, you refused. Either way, do what's right for you. I am fairly confident other carriers would have given you a free phone of your choice without any commitment expected.

Yeah right. I almost typed that without laughing.

Sent from my BlackBerry 9810 using Tapatalk

[danielcj]

I feel your pain... for being such a long time customer you would think they would bend over backwards to keep your business.

Sent from my BlackBerry 9900 using Tapatalk

[Jeh]

I'm not sure why you think it's funny. They offered me nothing more than anyone signing a contract would have gotten. Wow what a deal, I feel special now.

[Balti43]

If I wrecked my Jaguar I wouldn't settle for a VW, would you?

hey I love my VW thank you very much and like you I also have tmo and pay for the insurance however I never had any issues with it broke my sidekick lx they compared it with a bb bold 9700 dropped it and it quit getting signal and they didn't argue they simply gave me a new 9700 w/o an extended contract all they asked was for me to return my broken one which was expected and all this was done with time consuming phone calls my friend it all depends what service rep you get. I love my german car and my german phone network cause it just works for me. but you're unhappy try another network maybe you'll like it or maybe it'll be worsd

[Jeh]

hey I love my VW thank you very much

I had a VW that was the same year as my Jag. Yeah, not even close.

[t0iusq]

if they can not fix or replace your current device then they will supply you with a "like" device. If you came from an evo your not going to expect a hero