The layoffs will affect the end user experience in a negative way. It's unfortunate.
Thanks for your (first) post. Maybe the layoffs were because the product is getting stronger and the need for tech support is diminishing (the ratios of technicians to calls is out of whack). The user experience should be fine.
Here in Australia we get sent to Portugal for our PB support.
Yikes I hear you say!!
Yeah .... doesn't make much sense to me either ..... however my experiences with the people in that office are positive .... their English was excellent and they didn't have probs with my Aussie accent - nor me with their Portuguese English.
I was staying in a hotel in Halifax and needed help with my daughter's PB.
The tech support was in either Costa Rica or Belize. Don't remember now but I found it interesting. The tech support person was originally from Switzerland.
English was great and so was the service.
Sorry to see job losses in Canada's Ocean Playground.
Thanks for your (first) post. Maybe the layoffs were because the product is getting stronger and the need for tech support is diminishing (the ratios of technicians to calls is out of whack). The user experience should be fine.
Just read crackberry, then you know that is untrue
Thanks for your (first) post. Maybe the layoffs were because the product is getting stronger and the need for tech support is diminishing (the ratios of technicians to calls is out of whack). The user experience should be fine.
Was there something in the article that was untrue or part of the media conspiracy?
DoctorEvil gave his opinion, and I posted an article about Playbook sales or lack thereof. No sales could account for layoffs in a support group. Was there something incorrect in the article?
Layoffs for PlayBook support right after they release the 4G LTE? Interesting.. Btw here in the US mine gets sent to a repair facility somewhere in the US i think Tennessee i forget. But when i call i speak to support in Nova Scotia. Also id like to give a huge shout out to the nice lady from the customer loyalty team in Nova Scotia that upgraded my 16GB PlayBook to a 64GB 2 thumbs up to her..
Also im out of work now & i have no unemployment.. Its sucks to say the least.. So i wish everyone getting laid off the best of luck
Layoffs for PlayBook support right after they release the 4G LTE? Interesting.. Btw here in the US mine gets sent to a repair facility somewhere in the US i think Tennessee i forget. But when i call i speak to support in Nova Scotia. Also id like to give a huge shout out to the nice lady from the customer loyalty team in Nova Scotia that upgraded my 16GB PlayBook to a 64GB 2 thumbs up to her..
Also im out of work now & i have no unemployment.. Its sucks to say the least.. So i wish everyone getting laid off the best of luck