Is this something that Telus may warranty? I don't really need a $250 paper weight. The only issue see that its a Telus device but I'm not a Telus customer. If they won't would RIM do anything if I contacted them directly for a replaceent handset?
Rim isn't apple, they don't cover warranty for their products the carriers do that. Some devices can be bought directly from rim there is a list on their website. These rim sold devices are covered directly by rim.
In your case you would need to find a telus person, pay him some money to call telus and say his device broke. They usually don't ask where you got it as long as its their device and it has warranty and the screws haven't been tampered with.
After doing some digging, I'm screwed. I emailed Telus and they will not warranty the device as it is not activated on their network and it was not unlocked by the carrier.
And RIM will only warranty thru the carrier. Thus there is no solution to this issue. I love my BB but their customer service is brutal.