[jcbrunson]

I just dnloaded the 1.1.1.73 Blackberry Protect update, and something isn't working correctly. At the moment, the BB Protect status is stuck on "Verifying Blackberry ID".

However, I think this is an issue with Blackberry ID rather than BB Protect. I have been getting errors in Appworld regarding the BB ID. I am using the 9810 running 7.0 on AT&T. Anyone else having issues with BB Protect or BB ID?

JCB

Edit: When going to "options - device - BB ID", I get a failure to update info error. I think this is the root of the problem.

[5star]

Had the exact same issue after updating.

Had to uninstall bb protect ...reboot and reinstall...it updated some bb IDcomponent from within bb protect itself and is working fine now.

[jcbrunson]

I did the same thing. After re-installation of BB Protect, I was prompted to update to the latest version of Blackberry ID. I have no idea how to force an upgrade to Blackberry ID outside of the BB Protect re-install, but this seems to have fixed the problem.

[9700_User]

Same problems...

[tapioca770]

i did what you suggested as i had the same problem, and this corrected it. but don't understand how this fixes it? are we somehow avoiding the update? does rim know there is a problem yet?

Sent from my BlackBerry 9810 using Tapatalk

[[email protected]]

i went to the app store one day and it just asked me to up date my blackberry id?

[jaybirdclams]

Same issue.... Just another example of blackberry throwing out an update with out fully testing it.

[njrPTA9273]

Same issues and solution as everyone else. I just took a chance that it would be the answer to the problem(seems like removing and re-adding is the answer to all RIM updates) I just thank God that it didnt put in that infinite reboot loop like it was prone to do when I primarily used a 9800.

Sent from my BlackBerry 9810 using Tapatalk

[tapioca770]

i spoke to a rim tech and he said that delete and re install is the solution to the problem

Sent from my BlackBerry 9810 using Tapatalk

[Shiniquiet]

Same phone:same problem. However, I've been unable to delete Blackberry Protect on the phone. There's no delete option if I use the tools/device/application method or if I just try to linger the cursor over the icon. I've even tried using the Desktop Manager. So, how the heck do I delete this so that I can start over?

[9700_User]

Shiniquiet - go into blackberry protect and uncheck prevent delete...

[tapioca770]

i had this problem. somehow there was an option to protect bb protect from deletion that i unchecked to be able to delete it. i think i got to it by going to bb protect thru the setup option. i will double check

Sent from my BlackBerry 9810 using Tapatalk

[tapioca770]

go to bb menu on bb protect. go to options and uncheck protect bb protect from deletion

Sent from my BlackBerry 9810 using Tapatalk

[Samuel Mc funny]

I just dnloaded the 1.1.1.73 Blackberry Protect update, and something isn't working correctly. At the moment, the BB Protect status is stuck on "Verifying Blackberry ID".

However, I think this is an issue with Blackberry ID rather than BB Protect. I have been getting errors in Appworld regarding the BB ID. I am using the 9810 running 7.0 on AT&T. Anyone else having issues with BB Protect or BB ID?

JCB

Edit: When going to "options - device - BB ID", I get a failure to update info error. I think this is the root of the problem.

I try to delete some of my device but I don't no how to do it pls