[basketlacey]

I am tring to log in to the Alarm.com app so I can control my home security system from my phone. I am getting this error message:

"A connection cannot be established to the server. Please try again."

It is not related to the user name or password as I was able to get it to work on my daughter's droid. I have tried a bunch of times and am getting the same message. Any ideas?

[OriginalLucy]

Sorry, I can't help, but maybe contact the developers and see if they are able to help. They might know best.

[Tiassa]

This is JAWAG (Just A Wild A** Guess), but check your home router it might not allow incoming connections (or it may be that the incoming data is being routed somewhere else).

[tynaspi]

I'm having the exact same problem regardless of going through a home router or cell network. "A connection cannot be established to the server. Please try again."

[tynaspi]

I heard back from FrontPoint (my Alarm.com provider). Below worked for me:

"To resolve, please load the app and click the Option button on your phone then select Network. Once in Network, please click TCP and this should resolve the issue for you."

Once I changed it from "auto" to "TCP," everything started working.