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Hello,
This is my first post on the Crackberry Forums and i'm hoping you can help.
My Blackberry Bold 9780 keeps turning itself off, in my pocket or when I put it down on a table. At first I thought it might be a problem with the battery so I bought a new genuine battery for Blackberry and put it in my phone but I was still having the same problem. I decided to send a tweet to @BlackberryHelp on Twitter and they advised me to do a security wipe, which I did, and still my phone kept turning itself off. I sent them another tweet and another message but they haven't replied. I'm getting a little bit, put it this way, frustrated that when i've paid for a premium smartphone at over �400 I'm having problems after owning the phone for just over 6 months. The phone is therefore still under warrenty but I thought I would just put a message on here first before I contact them to see if it is a small fix that I can do myself rather than living without my Blackberry while it's sent off to be fixed.
I am getting quite fed up now because, I get the Blackberry logo up and I have to wait for the bar to go across (see below image) which takes AGES. I'd hate to rely on the phone in an emergency! After the BBM and e-mail outages not so long ago and now this, i'm SERIOUSLY considering scrapping my Blackberry all together and buying the new iPhone 4S.
Device info
Your carrier: Tesco Mobile UK
Blackberry 9780
Software Version: v6.0.0.294 (Bundle 905, Platform 6.5.0.54)
File free: 236072028 Bytes
Apps installed:
Blackberry App World 3.0.1.29
Blackberry Messenger 6.0.1.32
Blackberry Protect 1.0.10.25
Browser 6.0.0
Copter 1.9
Documents to Go 2.0005.081
eBay 2.0.0.47
Flashlight: Free 2.890
Google Maps 4.5.3
Klondike 1.4.8
Snake- Free 18.0
Soduku 1.0.11
Texas Hold'Em King 2.31
Twitter 2.0.0.16
Vlingo- Virtual Assistant 4.11.4
ZonaSnap- Multipurpose Screen Capture
11-20-11 01:21 PM - Hi there
Surprisingly your os is ancient but the Apps / BBM etc are all current. Would strongly recommend you upgrade the aged os 294 to .668 from Vodafone UK or O2. Please dont forget to do a full backup 1st via the Desktop Manager before you proceed with the os upgrade. Your BB blues should disappear in "no time"
All depends how soon you act now !
11-20-11 01:49 PM - It might be showing the latest Tesco released OS. There is a sticky on top of this 9780 forum with download links for the .668 builds. Upgrade directions are here. Good luck.According to the Blackberry Desktop Software, my OS is up to date?
11-20-11 04:32 PM - When and what time is it turning it self off? Is it constantly at the same time? Check to see that automatic on/off schedules aren't in place in the options.Okay, so following you're instructions I've updated to .668 and i'm still having the same problems. Any other suggestions?
Appreciate the quick replies by the way, you're all great
Josh
Posted from my CrackBerry at wapforums.crackberry.com11-21-11 03:37 PM - It just goes off at random times, like I can send a text message, pick up my phone to check if they've replied and my phone screen is blank. I click the unlock button and nothing happens so I click the red on button and the red light comes on and the Blackberry loading screen comes up and takes a while to come back on. Other times, i'll get it out my pocket and it does the same thing.
Checked the auto on/off settings. I knew it wasnt that because it doesn't happen every day and not even frequentley but it happens like 4/5 times in a week and its really fustrating when youre talking to someone and you have to explain why you took so long to reply 'cause your Blackberry turned itself off.
Stupid Blackberries... maybe i'll just go back to the old Nokia bricks, never had any problems with them
Josh11-21-11 04:34 PM - Hey hey there, no need to get all angry or saying they're all like it. If you're still under warranty, you can exchange it. But If you feel dissatisfied and your old nokia kicked ***, then why not?It just goes off at random times, like I can send a text message, pick up my phone to check if they've replied and my phone screen is blank. I click the unlock button and nothing happens so I click the red on button and the red light comes on and the Blackberry loading screen comes up and takes a while to come back on. Other times, i'll get it out my pocket and it does the same thing.
Checked the auto on/off settings. I knew it wasnt that because it doesn't happen every day and not even frequentley but it happens like 4/5 times in a week and its really fustrating when youre talking to someone and you have to explain why you took so long to reply 'cause your Blackberry turned itself off.
Stupid Blackberries... maybe i'll just go back to the old Nokia bricks, never had any problems with them
Josh
Posted from my CrackBerry at wapforums.crackberry.com11-21-11 04:56 PM - It is not because of old OS, Software on your phone or applications killing the RAM. I have fixed two such blackberry devices by removing the cover and re-aligning the battery terminals. Happens if a phone is dropped or the board gets lose a bit. If you can't do it yourself then take it to a technician. He will do it for you.
The problem arises mostly if you change the housing of your phone and the technicians mess it up Well sometimes it does. But peeps who are having the same kind of problem should give it a whack.
02-18-13 03:48 PM - I have the same problem with my blackberry curve 3g, only that I have been using it since 19 months that it started to happen. I use a vodafone India sim and my bb just goes blank when I insert the sim while searching for the network. I updated the software, had a couple of boots and other technical things happening to my phone in order to getting it fixed but it still has the same frustrating problem. Without sim, it works for about an hour or so. And if by mistake, I decide to listen to a song while on the go, just 1 song (sim being inserted in another phone of an entirely different brand and working just fine!) and it goes blank..so I have to pull the battery out and push it in again (only to see the LOADING screen for about a minute or two) and it goes blank again! Worth noting is that I replaced the battery which came with the phone with another one bought from the bb store in India (and yes, it was original ). I replaced the battery because it had swollen out of proportion for some reason. I was told by the repair guy that my battery panel had 'shorting' because of damage by water maybe (recollection of which is absolutely absent). My handset is out of warranty now, so I don't really know what to do with this phone, I refuse to let go of it so soon as I'm an absolute bb fanatic but I really am pained because nobody seems to understand what the problem is. I'll be highly obliged if somebody tells me if its a hardware/RAM/software problem of a specific kind and tell me the next step in getting it fixed. I contacted bb support team but they haven't replied yet
I want this same bb back! Please help!01-12-14 10:49 AM - Have you tried reloading the device software from scratch yet? I suggest trying that, but make a selective (custom) backup via the desktop software with the following settings checked, the rest leave them unchecked (the confusing ones):
Addressbook - All
Address book Options
Alarms
Attachment Options
Autotext Data Version
BBGroups (aka BBM Groups)
BIS acccount data (saves from re-adding e-mail addresses)
BlackBerry Bridge (only for Playbook tablet)
BlackBerry Messenger
Bluetooth options (skip for clean state)
Browser Bookmarks
Browser Folders (safe to skip if you don't understand what they are)
Browser Options (skip for clean state)
Browser Push options
Calendar - all (skip unless you use all the time)
Calendar Options (skip for clean state)
Camera Options
Clock Options
Device analyzer options
Diagnostic App options
Enhanced GMail plugin (skip if you don't use gmail, or don't need it at all)
Full-Predictive Options (basically direct or predictive keyboard settings)
HTML email options
Icon arrangement (for home screen, app folders)
Input method switcher options
Input system properties
Key store options
Keystoremanager
Mailbox icon management
Map global options
Map locations
Map settings
Maps
Memopad options
Memos (memopad)
Message list options
Messages (only if you have an @carrier.blackberry.com e-mail address you depend on)
Messenger options (google, wlm, yahoo, etc. Used for IM apps)
MMS options
Mobile Network Options
Mobile Hotspot Options (OS 7.1 blackberry's only, leave unchecked if you configure it after OS update yourself, as I do)
NFC options (for NFC devices only)
Options (obviously what this is for, leave unchecked for factory defaults)
Phone Options
Phone Call logs (skip if not a necessity)
Predictive Multitap options
Profiles options
Recent contacts (e-mail autocomplete, safe to skip this)
Search options (universal search)
Service book (skip since your carrier resends them each time an update is done, only keep if absolutely needed)
Shortcut settings
SMS messages (only if you absolutely need these)
Sounds (sound profiles)
Spell check options
Spellcheckable options
Suretype options
Tasks, Tasks Options (skip unless you use that app)
TCP/IP (APN)
TLS options
Theme Settings
VideoRecorder options (Video Camera app)
WLAN profiles (Wifi)
Voice Activated Dialing options (only if you use this)
Once the above was backed up (note what's only needed, optional), then remove the battery while it's still connected, if you get a prompt, then click Upgrade. Let it do it's magic until it reloads and resets the device. Pop the battery back in and let it continue the loading process. Once done, restore the backup after jumping through the intro videos and SKIPPING the setup process.
Best of luck!
I have the same problem with my blackberry curve 3g, only that I have been using it since 19 months that it started to happen. I use a vodafone India sim and my bb just goes blank when I insert the sim while searching for the network. I updated the software, had a couple of boots and other technical things happening to my phone in order to getting it fixed but it still has the same frustrating problem. Without sim, it works for about an hour or so. And if by mistake, I decide to listen to a song while on the go, just 1 song (sim being inserted in another phone of an entirely different brand and working just fine!) and it goes blank..so I have to pull the battery out and push it in again (only to see the LOADING screen for about a minute or two) and it goes blank again! Worth noting is that I replaced the battery which came with the phone with another one bought from the bb store in India (and yes, it was original ). I replaced the battery because it had swollen out of proportion for some reason. I was told by the repair guy that my battery panel had 'shorting' because of damage by water maybe (recollection of which is absolutely absent). My handset is out of warranty now, so I don't really know what to do with this phone, I refuse to let go of it so soon as I'm an absolute bb fanatic but I really am pained because nobody seems to understand what the problem is. I'll be highly obliged if somebody tells me if its a hardware/RAM/software problem of a specific kind and tell me the next step in getting it fixed. I contacted bb support team but they haven't replied yet I want this same bb back! Please help!01-12-14 11:29 AM - I had this problem almost since the phone was new. I put in an expensive new OE battery - No change, shutting off several times a day, had to "sledgehammer reboot" (remove battery" to get it going again!::
The solution is simple! I changed the "Network Mode" setting from "2G & 3G" to "2G", and it hasn't shut off in three months!
Hope this works for you!
Axabum07-06-14 04:44 PM
it's quite old. time to update it to .615, .666 or .668.
