1. ebarnichta's Avatar
    Hello,

    I am having a problem. I just downloaded BB DM 2.0.0. for Mac OS and it seems that the DM is NOT recognizing my device.

    The computer recognizes the device, because I can access all folders and files through finder. However, DM says to please connect my device.

    I have tried Mass Storage on and off, I have tried restarting the phone and the computer and resintalling the DM to no avail.

    Any suggestions?

    Thanks.
    03-31-11 01:04 PM
  2. flipkc's Avatar
    Is your phone locked by password? If so, there should be a prompt to type in the password before DM will access the phone.
    03-31-11 01:08 PM
  3. ebarnichta's Avatar
    It's not... DM doesn't to anything. It just stays on the screen where it asks you to connect the device with the supplied USB cable.
    03-31-11 01:11 PM
  4. thafro's Avatar
    I've honestly had this problem since 2.0 came out.... this is the first thread that ive seen describing the same exact issue that i have.
    I pray that a solution is found for this
    03-31-11 01:26 PM
  5. ebarnichta's Avatar
    Is there a way to maybe downgrade to a previous version of DM?
    03-31-11 01:31 PM
  6. flipkc's Avatar
    Try reinstalling DM?
    03-31-11 03:11 PM
  7. defepidemic's Avatar
    i also have this problem. searched up and down the forums and couldnt find a solution
    03-31-11 04:10 PM
  8. ebarnichta's Avatar
    i also have this problem. searched up and down the forums and couldnt find a solution
    Do you have 2.0 as well?
    03-31-11 04:17 PM
  9. mssca's Avatar
    I had an issue like this with the new DM, but since I loaded OS6 update from Telus, it get connected every time with no issues.

    Is anyone with OS6 on their phone have the same issue?
    03-31-11 05:18 PM
  10. ebarnichta's Avatar
    bump.. please help
    04-01-11 08:49 AM
  11. defepidemic's Avatar
    yes im running 2.0 as well
    04-03-11 03:44 PM
  12. LandRoverwinkel's Avatar
    delete all the installed software �nd drivers and re-install the software on your computer.
    04-04-11 01:58 AM
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