1. bc7's Avatar
    I switched from the 9000 to the 9700 after about 18-20 months with my original Bold. It was one of the best devices I had ever used.

    My 9700 is crap. I switched from using it as my personal device to an iPhone 4, and now have unlocked my AT&T 9700 to use on T-Mobile for my work phone.

    I am having a few problems. First I can't get anything past "edge" for service.

    Also when I try and set up my e-mail it says that "Your device had a problem connecting to the server." I have tried this both using, and not using wi-fi.

    Any thoughts? Thanks in advance!
    01-03-11 04:46 PM
  2. x Nadzy x's Avatar
    If I was you, (if you got it under warranty), I would give it back. Just get a nice, fresh clean slate.
    01-03-11 04:53 PM
  3. ric25455's Avatar
    T-Mobile's 3G bands and AT&T's 3G bands are different, you won't get more than edge service.
    01-03-11 05:08 PM
  4. Matrix Leader's Avatar
    T-Mobile's 3G bands and AT&T's 3G bands are different, you won't get more than edge service.

    Very true.
    01-03-11 05:13 PM
  5. bc7's Avatar
    T-Mobile's 3G bands and AT&T's 3G bands are different, you won't get more than edge service.
    Good call. But shouldn't I at least be able to get EDGE and not edge?
    01-03-11 05:14 PM
  6. ric25455's Avatar
    It depends on your coverage. Does it ever change from edge to EDGE while out running around?
    01-03-11 05:17 PM
  7. Laura Knotek's Avatar
    Are you on BIS or BES?
    01-03-11 05:19 PM
  8. bc7's Avatar
    Are you on BIS or BES?
    I am on BIS.
    01-03-11 05:20 PM
  9. bc7's Avatar
    It depends on your coverage. Does it ever change from edge to EDGE while out running around?
    It's always on edge.
    01-03-11 05:20 PM
  10. Matrix Leader's Avatar
    whats the difference between edge and EDGE?
    01-03-11 05:22 PM
  11. Laura Knotek's Avatar
    I am on BIS.
    Have you logged in to T-Mobile's BIS site and changed your device there?
    https://bis.na.blackberry.com/html?brand=tmobile
    01-03-11 05:23 PM
  12. Laura Knotek's Avatar
    whats the difference between edge and EDGE?
    http://forums.crackberry.com/f69/edge-gprs-gsm-25419/
    01-03-11 05:25 PM
  13. bc7's Avatar
    Have you logged in to T-Mobile's BIS site and changed your device there?
    https://bis.na.blackberry.com/html?brand=tmobile
    Yes. It didn't make a difference.
    01-03-11 05:36 PM
  14. Laura Knotek's Avatar
    Have you resent your service books?
    01-03-11 05:38 PM
  15. bc7's Avatar
    Have you resent your service books?
    The joke that is the T-Mobile website isn't giving me an option to get into my BIS account to re-send them. When I click the link from above it just tells me that my session has timed out and to close my browser.

    Thanks for all of your help thus far. I do appreciate it.
    01-03-11 05:46 PM
  16. pbflash's Avatar
    whats the difference between edge and EDGE?
    Same as the difference between 3g and 3G.
    01-03-11 05:50 PM
  17. ric25455's Avatar
    Have you called T-Mobile and talked to the Blackberry Department? Some of those guys are pretty knowledgeable on unlocked phones.
    01-03-11 05:56 PM
  18. Heavy Fluid's Avatar
    The joke that is the T-Mobile website isn't giving me an option to get into my BIS account to re-send them. When I click the link from above it just tells me that my session has timed out and to close my browser.

    Thanks for all of your help thus far. I do appreciate it.
    That was happening to a friend of mine as well. She waited a few days, and tried again, and it worked. Maybe they are doing maintenance?
    01-03-11 06:01 PM
  19. Rootbrian's Avatar
    First of all, at&t's frequenicies don't work on tmob, you'll get edge and that's it. You also didn't release the PIN or IMEI.

    Yeh, I'm late lol

    Posted from my CrackBerry at wapforums.crackberry.com
    01-03-11 07:01 PM
  20. Rootbrian's Avatar
    Same as the difference between 3g and 3G.
    Lowercase=no data connection or data service off.
    Uppercase=data service active and connected.

    Posted from my CrackBerry at wapforums.crackberry.com
    01-03-11 07:03 PM
  21. Laura Knotek's Avatar
    First of all, at&t's frequenicies don't work on tmob, you'll get edge and that's it. You also didn't release the PIN or IMEI.

    Yeh, I'm late lol

    Posted from my CrackBerry at wapforums.crackberry.com
    If the device is activated on BIS, it should be capable of getting EDGE (upper case), not only edge (lower case).
    01-03-11 07:04 PM
  22. fusioncal's Avatar
    I switched from the 9000 to the 9700 after about 18-20 months with my original Bold. It was one of the best devices I had ever used.

    My 9700 is crap. I switched from using it as my personal device to an iPhone 4, and now have unlocked my AT&T 9700 to use on T-Mobile for my work phone.

    I am having a few problems. First I can't get anything past "edge" for service.

    Also when I try and set up my e-mail it says that "Your device had a problem connecting to the server." I have tried this both using, and not using wi-fi.

    Any thoughts? Thanks in advance!
    Try this, go to mobile network options and run diagnostic on it. At least your handheld has to be registered with the network first. While the diagnostic is running, read if you are connected to BIS or BES. That's your clue there. If it's not connected (and you're sure you already have BIS plan subscribed) try turning off and on your network connection in like every 15 minutes. Do try hard reset occasionally. This happens to me everytime I switch to local network provider when I go overseas.

    Oh, just to remind what others have said you can never have 3G because you're using ATT's device on T-Mobile network.
    01-03-11 11:31 PM
  23. Matrix Leader's Avatar
    Lowercase=no data connection or data service off.
    Uppercase=data service active and connected.
    Thanks for the info mate! You are one of the most helpful members on these forums
    01-03-11 11:38 PM
  24. bc7's Avatar
    My thanks to all for your suggestions. I ran the diagnostics and it is telling me that there is No Radio Data Activation.

    It does show a BIS Server Name along with e-mail addresses I had programmed into my device when I used it on AT&T but that is all.

    Maybe if I throw it against the wall that will fix it? Hmmmmm...
    01-04-11 11:03 AM
  25. blak8830's Avatar
    Assuming you've got a T-Mobile SIM card?
    Have you tried removing and re-seating the SIM?
    Then be sure your radio is on, and go to options->advanced options->Host Routing Table, then BB key and "Register Now".
    Also check your service book entries, try again to resend service books.
    01-04-11 12:59 PM
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