[joesnextoy]

i just bought a used 9650
did master reset
had sprint hook it up and swap my numbers

i am getting the old owners emails and i dont know enough yet about bb to fix this problem

and how to i find out what os my phone is running


thx

[blueyestm]

Options --> about gives you the OS

as for the old email, I wonder if they didn't release the pin from the other account but we'll find out.

go to options --> security options --> security wipe and check the option for emails, contacts, etc

then add your email addresses to the bis

[joesnextoy]

so if i do the security wipe im going to lose all my contacts
or can i back that up ???

[Ferrari7]

You'll have to manually erase their email address from the Service Books. I had this issue to with my phone when I got it from someone off Craigslist. A security wipe doesn't do any good, since that's what I did first upon buying the phone but it still kept the email on my phone and kept sending me their emails.

Assuming you are still on OS 5.0:

Options > Advanced Options > Service Book

Delete any service books which have your personal email address next to it.

[joesnextoy]

ok i did that earlier and didnt even realize thats where i was but i recieved 1 email since then and i still cant figure out how to enter my info

[Ferrari7]

What you mean enter your info?

In the service books, delete the any email address you see associated with the previous owner.

[joesnextoy]

how do i enter my email info??

[JRZLocal]

Just go to setup email add account then enter your username and password.

Posted from my CrackBerry at wapforums.crackberry.com

[joesnextoy]

when i go there and enter my email it says "Blank user name. Type a valid user name."

[SCrid2000]

when i go there and enter my email it says "Blank user name. Type a valid user name."

Are you typing your user name? Did you create one?
You can also hook it up to your computer and use desktop manager to delete the service books and email settings, that would do the trick without deleting everything.
If you want to do that and don't know how (and don't feel like googling it ) I can post some pics showing you how.

[joesnextoy]

i had to have sprint change the user name and password and im up and running now

thx all for the help

[perezaj9#AC]

I know what you went through, this happened on a refurbished Tour I bought from Sprint. Very frustrating, glad you got it all worked out!

Posted from my CrackBerry at wapforums.crackberry.com

[Username00089]

Good reminder to those of you that before you sell your BB make sure you release
the PIN from your BIS, otherwise the person who buys it from you can still receive
your emails.