1. openyoureyes's Avatar
    Yesterday I updated my Bold 9700 to OS6 from scratch and everything seems to work fine except the ThumbPlay app. When I installed it from App World and try to open it, it tells me I need to update it. Then when I click update now, it opens the browser and takes me to update link and says click here if it doesn't automatically download. It doesn't start so I click there and then I get a 403 - Forbidden error. I have tried several battery pulls and reinstalls but can't get it to work. Only seems to be an issue with OS 6 now. Anyone have any ideas how to fix this?
    11-03-10 10:20 AM
  2. mbiondo's Avatar
    Hi there,

    Today OS 6 is an unreleased OS. To this end we do not support an OS not certified by either Blackberry or the Carrier. Please feel free to contact me directly if you need further information. Thank you for using Thumbplay Music and Happy Listening!

    Michael Biondo
    VP, Customer Operations
    [email protected]
    T +1 646.808.1536 / M +1 646-378-8230
    F +1 212.651.1796
    11-03-10 10:55 AM
  3. openyoureyes's Avatar
    Hi there,

    Today OS 6 is an unreleased OS. To this end we do not support an OS not certified by either Blackberry or the Carrier. Please feel free to contact me directly if you need further information. Thank you for using Thumbplay Music and Happy Listening!

    Michael Biondo
    VP, Customer Operations
    [email protected]
    T +1 646.808.1536 / M +1 646-378-8230
    F +1 212.651.1796
    Hi Michael,

    Are you implying that Blackberry Torch 9800 users are incapable of using this application at all? OS 6 is officially released for the Torch and for AT&T as well as a few other carriers carrying the Torch so I see no reason why it should not be supported at all. And if you guys do support OS 6, then shouldn't the update be device agnostic?
    Last edited by openyoureyes; 11-03-10 at 12:29 PM.
    11-03-10 12:24 PM
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