- Last week I dled the new BBM version (5.0.1.38). I believe it was a beta. I didn't uninstall the regular version first, just installed the new one and use that now.
However, many of my messages don't get delivered. They will have the check mark and never be delivered/read. Some of them just have the little red clock, too. This has been going on for days. I'd like to download the regular verison, not the beta, and use that again, but I do not want to have to add everyone to my bbm contacts again. Can someone please provide some insight?08-21-10 12:20 PMLike 0 - If you backup your BBM contacts, you will be able to restore them after you reinstall BBM. Open your BBM contact list, then select OPTIONS from the menu. Scroll down to BACKUP MANAGEMENT. Hit BACKUP and follow the prompts.
The new BBM is not a beta release. Version 5.0.1.38 is the real thing. After you uninstall BBM (and restart the phone), point your BlackBerry browser to www.blackberry.com/messenger and install the final release version of BBM.
After you reinstall BBM (and restart the phone again), open BBM, go to OPTIONS/BACKUP MANAGEMENT, and hit RESTORE. You should be able to get your contacts just as you left them.Last edited by Underway99; 08-21-10 at 12:44 PM.
08-21-10 12:41 PMLike 0 - If you backup your BBM contacts, you will be able to restore them after you reinstall BBM. Open your BBM contact list, then select OPTIONS from the menu. Sroll down to BACKUP MANAGEMENT. Hit BACKUP and follow the prompts.
The new BBM is not a beta release. Version 5.0.1.38 is the real thing. After you uninstall BBM (and restart the phone), point your BlackBerry browser to www.blackberry.com/messenger and install the final release version of BBM.
After you reinstall BBM (and restart the phone again), open BBM, go to OPTIONS/BACKUP MANAGEMENT, and hit RESTORE. You should be able to get your contacts just as you left them.08-21-10 12:44 PMLike 0 - I turned my network connections off. Then back on again. I am in 1xev network, not global or gsm/umts. Still having the same problem. I should clarify that some messages send while some don't.
I also downloaded the most recent version from the official BBM site and replaced the version I had with it (they were the same - 5.0.1.38, but did it anyway in case there was an issue with the version I dled since it was technically a beta when I dled it).08-21-10 12:51 PMLike 0 -
As to the messages not getting delivered or being delivered late, you are correct that the OP might have a network problem. The OP should consider resending the service books. That has fixed messaging problems for me.08-21-10 01:07 PMLike 0 - I'm simply answering the OP's question about restoring his contacts.
As to the messages not getting delivered or being delivered late, you are correct that the OP might have a network problem. The OP should consider resending the service books. That has fixed messaging problems for me.08-21-10 01:33 PMLike 0
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