1. Johnny1000's Avatar
    I put my USB into my 9700 and my computer and it sucessfully installed. Now i cant seem to find where it is. Its not in "My Computer" where i checked first. I have searched for it and everything. Anyone? Thanks!!
    08-15-10 01:55 PM
  2. Ahmed G.'s Avatar
    Make sure you have Mass Storage Mode set to yes and try another Port
    Last edited by Ahmed G.; 08-15-10 at 02:13 PM.
    08-15-10 02:05 PM
  3. Laura Knotek's Avatar
    You need to enable Mass Storage Mode on the BlackBerry. Go to Options>Memory and change Auto enable mass storage mode when connected to prompt or yes. Save your changes.

    Posted from my BlackBerry using BerryBlab
    08-15-10 02:05 PM
  4. Johnny1000's Avatar
    I just did that and it still doesnt come up anywhere!!
    08-15-10 02:08 PM
  5. Ahmed G.'s Avatar
    have you tried another port?
    08-15-10 02:13 PM
  6. Johnny1000's Avatar
    Yup, just did that now aswell and still nothing. This happens with my other computer too and both are new with Windows 7. I used to have the Bold 9000 and it always asked if i wanted to turn mass storage mode on when i put the usb in and it worked fine but this phone never asks and doesnt connect. It says it was sucessfully installed though, twice now!!
    08-15-10 02:16 PM
  7. K Bear's Avatar
    Try connecting your Berry w/o the battery in it.

    Posted from my CrackBerry at wapforums.crackberry.com
    Last edited by K Bear; 08-15-10 at 02:32 PM.
    08-15-10 02:30 PM
  8. Laura Knotek's Avatar
    On your PC go to device manager, click on Universal serial bus controllers, then double click on each USB root hub. Make sure under power management "allow the computer to turn off this device to save power" is not checked.

    Posted from my BlackBerry using BerryBlab
    08-15-10 02:31 PM
  9. Johnny1000's Avatar
    Just did that now, it said "Checking for windows update" and then it said "Blackbery Smartphone ready to use" but i still cant find it!!
    08-15-10 02:33 PM
  10. Johnny1000's Avatar
    Lak611, that box was checked and i unchecked it. Still cant connect man.
    08-15-10 02:40 PM
  11. GaryMo's Avatar
    I have exactly the same problem
    08-15-10 02:42 PM
  12. Johnny1000's Avatar
    Now, i just unplugged the USB again and put it back in and it says "One of the USB Devices attached to this computer has malfunctioned, and Windows does not recognize it". It then gives me a bunch "Root Hubs" to choose from and "Unknown Device is highlighted in black. What is going on here lol!!
    08-15-10 02:45 PM
  13. mitchsurp's Avatar
    Try a different USB port?
    08-15-10 02:52 PM
  14. Johnny1000's Avatar
    Already tried.
    08-15-10 02:53 PM
  15. Ahmed G.'s Avatar
    Could be a USB Cable Issue!
    08-15-10 02:56 PM
  16. Johnny1000's Avatar
    Ive used 2 different cables lol.
    08-15-10 02:58 PM
  17. Ahmed G.'s Avatar
    This is a tough one Mate !!!
    08-15-10 03:00 PM
  18. Johnny1000's Avatar
    Yah man, i dont know what to do right now, this is so weird. Theres nothing wrong with the phone or cables, i just think its some setting that needs to be changed!!
    08-15-10 03:01 PM
  19. GaryMo's Avatar
    You sound as frustrated as I did!
    In the end, I only really used that connection to transfer music to the MMC card. Now I have to go through the hassle of removing it and using a USB card reader.
    08-15-10 03:03 PM
  20. Johnny1000's Avatar
    Thats all im looking to do with it aswell!!
    08-15-10 03:09 PM
  21. urbanjas's Avatar
    I put my USB into my 9700 and my computer and it sucessfully installed. Now i cant seem to find where it is. Its not in "My Computer" where i checked first. I have searched for it and everything. Anyone? Thanks!!
    Goto Control Panel> User Accounts> Change User Account Settings and select Never Notify.
    Restart comp for settings to take effect and then plug in and you should be all good.
    Its a Windows 7 thing that is kinda stupid.
    08-15-10 03:27 PM
  22. GaryMo's Avatar
    Goto Control Panel> User Accounts> Change User Account Settings and select Never Notify.
    Restart comp for settings to take effect and then plug in and you should be all good.
    Its a Windows 7 thing that is kinda stupid.
    That's not the problem either. I made that change within the first few days of installing Windows 7 when it was released. It's not been changed since.
    08-15-10 03:32 PM
  23. Johnny1000's Avatar
    Goto Control Panel> User Accounts> Change User Account Settings and select Never Notify.
    Restart comp for settings to take effect and then plug in and you should be all good.
    Its a Windows 7 thing that is kinda stupid.
    Tried that, still doesnt work bro!!
    08-15-10 03:42 PM
  24. felix1522's Avatar
    Reboot your computer.
    08-15-10 03:57 PM
  25. Johnny1000's Avatar
    Reboot your computer.
    Ive done that lots of times now!!
    08-15-10 04:03 PM
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