[gio54]

Could some one help me!! I can�t open bbm I did 6 battery pulls and I still can�t open it

[fatboy97]

Go into Options > Applications > Add-On... click on Blackberry Messenger... first, tell us if it is actually there... second, what version is it... finally what is happening when you do click on the icon???

[gio54]

Yes is on there the version that I have is 5.0.0.57 and when i click on the icon nothing happens it just dont go in to the bbm. Am still getting bbm message but I go to the message icon so see them and reply to them.

[fatboy97]

Do you a Blackberry Data Plan??? Also, what OS version do you have on your device???

[gio54]

Yes i do have a data plan and my os is 5.0.0.586 adn i have t-mobile

[Laura Knotek]

Have you tried resending your service books?

[gio54]

Have you tried resending your service books?

No how do i do that?

[Pi Guy 3.14]

6 battery pulls.... ouch. "Hey if it doesn't work the first 3 times, lets try 3 more" lol.... sorry just had to...

But anyways to resend service books:
go to your "manage internet email icon" > then press menu > click "service books" > then press "send service books"

[gio54]

6 battery pulls.... ouch. "Hey if it doesn't work the first 3 times, lets try 3 more" lol.... sorry just had to...

But anyways to resend service books:
go to your "manage internet email icon" > then press menu > click "service books" > then press "send service books"

lol is cool i just did that and nothing i dont know what is going on

[Pi Guy 3.14]

Has it worked before? When did it stop working? Have you tried redownloading it?

[Laura Knotek]

lol is cool i just did that and nothing i dont know what is going on

Did you get the confirmation email that says your email addresses were activated?

[Pi Guy 3.14]

Did you get the confirmation email that says your handheld was registered?

When sending service books you just get emails saying the email addresses were activated on the servers. When registering the host routing table is when you get a message saying your handheld was registered. Just clarifying.

[Laura Knotek]

When sending service books you just get emails saying the email addresses were activated on the servers. When registering the host routing table is when you get a message saying your handheld was registered. Just clarifying.

Yes. You are correct.

[fatboy97]

Did you try resending your Service Books like it was explained above yet???

[gio54]

yes i did the service book and i got the emails saying the email addresses were activated on the servers and it stop working this afternon it was working fine this morning

[Laura Knotek]

If that is the case, I would contact T-Mobile. Perhaps there is an outage in your area.

[Pi Guy 3.14]

Have you done or changed anything?

Have you tried reinstalling it?

Go to m.blackberry.com from your phone and find the blackberry messenger download.

[fatboy97]

I would also suggest you try reinstalling it as well.

[EezyBeezy]

Definitely try reinstalling it. There had been a few times when my bbm would not open when i click on the icon. So I would just reinstall and it works after that..

[gio54]

*UPDATE*
T-Mobile sent me a new bb 9700