[lobsterboxed]

I visited my local Sprint store last Friday and spoke to the manager about the history of issues I have had with My Tour and the other two on my account. After a few minutes, the tech looked at the phone and immediately prepared a ticket to allow the swap of the phone. They also replaced my Otterbox Defender with a brand new one. All at no cost. I am to bring in the other two Tour's next week to be evaluated for replacement. I have 5 BB's on my account. Also, the Tour is no longer available for sale. Seems like the Tour has had the shortest life span that I can remember.

[mhoogasian]

Which Sprint Store did you go to? What issues did you have with your Tour?

[mapimages]

hopefully i can get my tour swapped like u did

my trackball starting to act up and my headphone jack doesnt work anymore

[iCandi]

my trackball sucks.

wow they replaced all that stuff for free? do u have insurance?

[lobsterboxed]

I went to a corporate store. I had many problems with the trackball and speaker.

[Success100]

no, they will only approve a model exchange if you have had 3 warranty related exchanges in the last 6 months

[anon(171363)]

I went to the Sprint Store yesterday and they swapped my Tour out for a brand new Bold for free. I have had quite a few Tours and the manager didn't even question it and just did the replacement for me. This phone is a big step up from the Tour so far.

[xo96]

And I just went to BB and got a pair of 9650?...Damn....should have try the Corporate store near my work..Great "YMMV" news. Thanks.

[SCrid2000]

Makes me wish I'd just gotten a tour.

Posted from my CrackBerry at wapforums.crackberry.com

[tourboy]

Interesting...wonder if Verizon will do the same?

[anon(1600764)]

Sprint offered me to trade in my Tour for a $70 credit so I did that.

Posted from my CrackBerry at wapforums.crackberry.com

[tourboy]

With the ongoing trackball issue, I am sure Verizon will do the same; if not initially, then at least once the initial interest subsides.

Sprint offered me to trade in my Tour for a $70 credit so I did that.

Posted from my CrackBerry at wapforums.crackberry.com

[dollface]

went to my Sprint store a few days ago, and even though I have had my Tour replaced twice, they still would not replace it for the new Bold. My line is not eligible for an upgrade for 1.5 years, they said "Sorry".

[JazzeeJEF]

I had mine swapped out. I had my Tour replaced 6 times in less than a year. Ridiculous!

I am noticing that in DM that it says total space available 0kb. Is anyone else having this issue?