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Everything seems to be working well (knock on wood!) with the exception of my 1XEV fading in and out... it frequently jumps between 1XEV, 1X, and just NO reception whatsoever (just an x so as to signify that there is no reception).... It just happens randomly. My husband also has a Tour on Sprint, and this happens to his phone as well, just at different times than mine.
For instance, we will both be in the same room, and he will have 1XEV and I'll have NO reception whatsoever... Later that day, we'll be out to eat and I'll have 1XEV and he'll either have just 1X or no reception at all.
Is this a problem with the device or lovely Sprint? Thanks!04-30-10 12:38 PM - Hmm.... So it seems like the general consensus is that it might be the phones themselves.... I'm still within the 30 day exchange period -- do you guys recommend exchanging them for another set of Tours? If so, do you think I'll be "chancing" that I'll get one that is even *worse*?
It happens both indoors and outdoors, and it happens in all the same places where we used to use our Curves and had no problems whatsoever (for instance, we still live in the same house as we did when we had our Curves
yet we never had a problem with them -- only the Tours).
I mean, at most the outage will last 5-10 minutes (so far anyway), which I could tolerate I suppose, even though it is frustrating if I'm trying to send something that is work-related and I get a huge delay. BUT, I simply can't deal with a crappy trackball or some of the other issues I've read about, so I'm kind of in a dilemma.... opinions?04-30-10 09:58 PM - I LOVE Sprint threads! I eat them for dinner!Everything seems to be working well (knock on wood!) with the exception of my 1XEV fading in and out... it frequently jumps between 1XEV, 1X, and just NO reception whatsoever (just an x so as to signify that there is no reception).... It just happens randomly. My husband also has a Tour on Sprint, and this happens to his phone as well, just at different times than mine. For instance, we will both be in the same room, and he will have 1XEV and I'll have NO reception whatsoever... Later that day, we'll be out to eat and I'll have 1XEV and he'll either have just 1X or no reception at all.
Is this a problem with the device or lovely Sprint? Thanks!
-My phone does this frequently. Sprint receptions SUCKS. We have to deal with it., sorry for the sucky advice but sometimes.. the truth hurts.05-01-10 12:27 AM - Yeah I'm in the same boat.... Also, since I first got it (but it has gotten worse as I've used it more), the area by the standby/mute key is loose, and whenever I press the standby key, my screen gets like a wave of white going through it (which happens with LCD screens a lot in my experience, but I don't think that it should be happening when I simply press the mute key). I shouldn't say that the key itself is lose, but it's rather the FRONT part of the phone (like where it says Blackberry). I don't want dust to get under there or anything because it is loosening increasingly the more I use the standby and keyboard lock buttons....
Ugh, I don't know if I should try another Tour or just wait for the Bold when it hopefully comes out May 16.05-02-10 08:58 AM - I've now called them TWICE, and both techs that I got refused to even try to troubleshoot it with me.... They keep saying, "Take it into a repair shop and they'll try to figure out what's wrong and fix it there." I then replied, "I've only had it for a week. If I'm going to take it in, I'm going to swap it out, not get it repaired." I don't understand why they couldn't at least try to change the settings or something over the phone. It's such a pain...
05-03-10 08:17 PM - Did you try the setting I suggested?I've now called them TWICE, and both techs that I got refused to even try to troubleshoot it with me.... They keep saying, "Take it into a repair shop and they'll try to figure out what's wrong and fix it there." I then replied, "I've only had it for a week. If I'm going to take it in, I'm going to swap it out, not get it repaired." I don't understand why they couldn't at least try to change the settings or something over the phone. It's such a pain... 05-03-10 08:33 PM
