- i recently bought a droid (march 22nd) and it worked and it did its job like any other smart phone but a couple days ago when i woke up for work it wouldn't turn on anymore. so i took it in to the repair store here in my city and they said they couldn't replace it because that wasn't my original phone i had when i got my contract ( i got the tour on release day). i have insurance but why would i do a claim if my phone stopped working randomly for no apparent reason. it should still be within 1 year fact. warranty04-14-10 06:40 PMLike 0
- call Verizon. going into Verizon stores do little help as I've never had good luck with Verizon in there stores. Always call Verizon if you have a problem, 99% of the time Verizon will help you out with whatever you need through the phone, NOT the store, unless u didnt buy it from verizon then its not under there warranty
Last edited by mjbesen310; 04-14-10 at 07:06 PM.
04-14-10 06:43 PMLike 0 -
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- i recently bought a droid (march 22nd) and it worked and it did its job like any other smart phone but a couple days ago when i woke up for work it wouldn't turn on anymore. so i took it in to the repair store here in my city and they said they couldn't replace it because that wasn't my original phone i had when i got my contract ( i got the tour on release day). i have insurance but why would i do a claim if my phone stopped working randomly for no apparent reason. it should still be within 1 year fact. warranty04-15-10 02:54 AMLike 0
- can't do insurance on a phone that was not purchased new from VZW. Buying anything from eBay is at your own risk with no warr or insurance. Why do you think you can get them so much cheaper? I can't buy a used car at the dealer on the corner and expect Ford to make good on it when I didn't get it from them now can I?04-15-10 10:31 AMLike 0
- can't do insurance on a phone that was not purchased new from VZW. Buying anything from eBay is at your own risk with no warr or insurance. Why do you think you can get them so much cheaper? I can't buy a used car at the dealer on the corner and expect Ford to make good on it when I didn't get it from them now can I?
Remember though (as someone else said here) the insurance will only cover water damage, theft, and I think physical damage (broken screen?) and not manufacturer defects.Last edited by sjsjr; 04-15-10 at 11:32 AM.
04-15-10 11:29 AMLike 0 - Actually this is a gray area and has been discussed many times. Unless Asurian has really been cracking down it is possible. Some people have done this with no problems as long as the insurance was on the account when the phone was put on it. There are many people who say you can't and many who say you can. I know of at least one person who has done this with no problems on a phone he bought from someone else.
Remember though (as someone else said here) the insurance will only cover water damage, theft, and I think physical damage (broken screen?) and not manufacturer defects.04-15-10 11:33 AMLike 0 -
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- Bullseye. That's exactly why I commented the way I did. If you are more sure that your phone is from a third party (whoever or whatever it may be) than you are that it's actually from VZW, there's no reason to be saying "A company that probably didn't even sell the phone won't fix it.". Not trying to be a **** or anything, but cmon.04-18-10 01:38 AMLike 0
- can't do insurance on a phone that was not purchased new from VZW. Buying anything from eBay is at your own risk with no warr or insurance. Why do you think you can get them so much cheaper? I can't buy a used car at the dealer on the corner and expect Ford to make good on it when I didn't get it from them now can I?04-18-10 01:51 AMLike 0
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That doesn't matter, the discussion is about a phone and I don't believe there is a phone warranty that can be transferred. As suggested, the OP should call Verizon. They might surprise you.04-18-10 10:36 AMLike 0 - Yes. The only time you would have to deal with the retailer is within the first 30 days. The warranty will be handled with VzW. Oh and sometimes the Auth Retailers have a seperate ETF if you cancel.04-18-10 09:12 PMLike 0
- Dude, you are wrong. With VZW, warranties DO NOT carry over from device to device, especially if the device was on another account previously. The warranty is NULL and VOID as soon as it hits a different account number. A smart tech rep will check the esn history before processing a claim.04-18-10 10:56 PMLike 0
- Only if it a device that was opened from the original packaging, plastic included. Most resellers sell used devices as new. People failed to see that. When they come crying for a warranty replacement, they won't get replaced because usually the device was active on a previous account. People should investigate the policies of resellers before purchasing. Their best bet is to either order online/direct location (even if it means they have to drive an hour to get to one)/call in to customer service to place an order.
Last edited by babyface35762; 04-18-10 at 11:04 PM.
04-18-10 10:59 PMLike 0 -
Aside from the insurance route, only Moto (the manufacturer) can help the OP.
Posted from my CrackBerry at wapforums.crackberry.com04-20-10 07:35 PMLike 0
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VZW wont fix my phone.
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