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The same thing happened to me when I had both a BBM and a SMS chat ongoing with the same person (she was copied on a group SMS). When I saw 2 chats in BBM, I basically closed one leaving the BBM. Then, when I went into my SMS inbox I had the same thing - a line in between messages that would highlight! Certainly new for me.
Great thing about this site is that everyone actually tries to be helpful. Pretty nice place to be all things considered.
02-04-10 05:34 PM - I have a similar problem sometimes. It's not specific to any one provider, carrier, or phone type. Here the complaint is that there's an excess of notification even when there's a lack of message. Sometimes, to the contrary, there's a lack of notification even when there's an excess of (or at least EXISTENCE of) messages. You'd at least like to be told they're there! Either way, it's only problematic if (1) you expect your BB to work "properly" (some people don't mind minor glitches; I dislike it); or (2) you're waiting for a call but you can't turn your phone ringer on (I'm often in class) so you rely on the notification icon to inform you of the fact of a message, so you need it to be accurate; and (something not yet mentioned) (3) an inaccurate icon hogs a bit of memory (yours might already be stretched to its limit), because it automatically inserts into nearly every menu in a LOT of the applications an extra command to "Call Voice Mail", which takes up some processing effort.
As I understand it, conceptually there's a minor conflict in the notion, on the one hand, of "reconciling" a voice-mail in-box (in other words, comparing the server in the sky to the data on the handset) as opposed to, on the other hand, "delivering" or "retrieving" a single message at a time. Some programmers don't "get it" and program something circular that fails to re-initialize all records every time.
How to solve it? Below are some old notes I have taken off of threads similar to this one.
First, my personal solutions:
Now, here are some suggestions from another thread, written by some other user elsewhere in "the cloud" ..1. Try this:
Options >> Security Options >> Firewall >> Blackberry Menu Key >> Reset All Counts >> Blackberry Menu Key >> Save
2. If that doesn't work (drat!), try this:
Call yourself FROM ANOTHER LINE >> leave a message >> hang up >> wait two minutes >> call your voice mail FROM THE BLACKBERRY (don't just use visual-voice-mail; actually dial in to your voicemail service) >> listen to the message >> delete that, and all other, messages carefully (usually the "7" key) >> DON'T HANG UP, but instead, use the "disconnect" commannd (usually the "*" key) and listen to the pretty lady's voice say "goodbye"
3. If that doesn't work, try the (oh darn it ...) ever-popular Battery Pull, INCLUDING:
a. battery-pull while the phone is turned on
b. also pull out the SIM card
c. wait two minutes before re-install
4. If that doesn't work (jeepers!), try running App Loader and re-installing, from scratch, your preferred operating system
5. If that doesn't work (grr), call your carrier and have them "re-initialize" your voice mail service, or have them delete and then "provision" it again, or whatever lingo they use.
6. If that doesn't work (!), tell them that it's a factory fault and you want four new free handsets, and a squadron of dancing girls to deliver them to you. Settle for one handset shipped overnight.
If you have an errant voicemail waiting icon on your homescreen:
* Call your voicemail and clear the message.
* Call your BB from another line and leave a message. From you BB, call your voicemail and clear and delete your messages.
* If the above fails, pull your battery to reset and reboot your BlackBerry.
If you have a rogue New Message icon on your Homescreen, or a negative count (-1), any one of these solutions could clear it, or reset it to zero:
Try these options:
* Hard Reset the BlackBerry by holding ALT, CAP (right Shift key), and DEL (or pulling out and reinserting the battery)
* View Messages > Saved Messages
* View Messages > View Folders, check each folder (missed calls, SMS in and out boxes, MMS in and out boxes, Saved, browser, phone logs etc)
* Scroll to top of message folder, over the date heading, click or press menu to MARK PRIOR OPEN
* Change your theme and see if it persists, and change back to your desired theme. (Options > Theme > select.)
* Wipe and reload your OS.
Last edited by cliftonprince; 03-31-10 at 01:37 PM.
03-31-10 01:23 PM
