[clubuk]

Help please

Making two calls or receiveing two calls all working ok, under incoming call.
However when I go to option menu to do conference call there is no conference function.. i have been told by tech support its a fault on my phone
Has anyone had the same problem?
Apprecate any advice given

Thanks

Sal

[kamakazikev24]

Dont mean to be cheeky but why would you want to call France to con them
Sorry.....

[shansmi]

Do you have multiparty on you account? I don't think the option is actually "conference" but "join conference" instead. You need multiparty on your account and by default 3 ports are allowed meaning your phone ties up one port leaving 2 more for you to add on. Some carriers default to 6 port multiparty.

Can you make a call then place it on hold and make another? The is a network service not a phone service.

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[clubuk]

Dont mean to be cheeky but why would you want to call France to con them
Sorry.....

!!!!!!!!!!!! sorry dont undertsand what you mean by the above
thanks

[clubuk]

Can you make a call then place it on hold and make another? The is a network service not a phone service.

yes above i can do

Three tech support says that the conference feature should automatically come up when I have two calls, which my phone is not responding too, three also stated because I can receive 2nd incoming call the 3 network is working fine

[ohhh my]

While on either call, press menu, then press 'join conference'... do you see this button when you have 2 calls on the line?

[clubuk]

no, when i go into menu no join conference option !!!

[shansmi]

What OS and carrier? Not a hybrid OS correct? The phone software has to support conferencing but I have never seen this be absent on any 9k or 9700 ROM.

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[shansmi]

Call your carrier and specifically ask if your account has multiparty provisioned and if so which one - 3 or 6. This is a GSM/UMTS service that MUST be on the account (done in the HLR) before it will work. If it is there I would suggest re-installing the OS. You are not roaming?

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[clubuk]

Carrier is THREE NETWORK (UK)

OS:.....

BlackBerry� 9700
Smartphone (3G, Wi-Fi)
v5.0.0.321 (Platform 5.1.0.90)
3G Bands 1,2,5,6
Cryptographic Kernel v3.8.5.85
Branding Version: 1.0.91.299K
Micro Edition Configuration: CLDC-1.1
Micro Edition Profile: MIDP-2.1
Micro Edition JTWI Version: 1.0
Micro Edition Media Version: 1.1
Micro Edition PIM Version: 1.0
Micro Edition File Version: 1.0
Micro Edition Bluetooth Version: 1.1
Micro Edition Location Version: 1.0.1
Micro Edition Security and Trust Services (APDU) Version: 1.0
WLAN Version: 2.7.0.52
Smartphones, Cell Phones & Smart Phones at BlackBerry.com
Copyright � 1997-2009
Research In Motion Limited.
All rights reserved.

Portions of the browser are copyright 4thpass.

Sent from my BlackBerry� smartphone

THANKS

[clubuk]

anyone on THREE Network in UK that can do confereance call on there 9700 thanks

have updated OS but still no option for con call :-(

[kunal247]

I am o2 and have the same issue, only i have the option in menu for join calls but does not let me activate it

[shansmi]

Again, ask your carrier if multiparty is provisioned on your account.

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