[09DannyH]

So this morning when I woke up, my bottom set of keys wouldn't work, then all the letters on the keyboard started to scatter on the phone when I was trying to use BBM. Then, it became very pixelated and slow and now It's completely black screen. The phone still functions but the screen only shows black. What should I do? my carrier is telus. Should I ask for a replacement? If they want to fix it how long will that take?


I've tried battery pulls, and charging without the battery, everything. I don't download apps or anything like that, it's not piled up, no scratches, been in a hard leather case all it's life, no moisture damage, never ever been dropped. It's been treated flawless. I'm suspecting a hardware problem but I wanted to ask around before I chewed the ******* out of someone in telus's support group.

[mechanic_joe]

If you've done battery pulls, ect, with no luck, I would try to do a back up in desktop manager, then do a wipe and OS software upgrade. I'm on Sasktel and .419 works amazing, I would highly recommend it. If problems still persist then you probably have a hardware issue.

[Ronindan]

Sounds like you have multiple problems, it is better just to get a replacement storm.

PS chewing some support guy at Telus is not going to fix your problem.

[djm1947]

I agree with Ronindan, be nice if you contact Telus, they don't make the phone, RIM does. I also agree that you may want to try to reload the OS. Although I suspedt that is not the problem, it is worth a try.

[boxer#CB]

i thought i had a good weekend going til this morning when my bb storm was totally "DEAD"!
i had charged it last night since 9 pm, soooooo its been charging for 12 hours. its a dead phone. wall charger and usb cable does nothing for it. i even tried it without the battery installed and i get no response at all. should i throw it against the wall and watch parts fly off it or .......?
lost with out my bb..

[pkcable]

Concur, sounds like hardware failure. Contact Telus about a warranty exchange.

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