[chriseid]

I just read a bulletin on the Telus activation suite here at Best Buy and it says they are increasing prices on all Personal Email and IM and the Smartphone 45 by $5.

I cant upload the PDF from the computer here but I will later.

[fraunhofer777]

This I want to see. if you can PM me the link you saw @ best buy..i'm sure I can access it (*whispers* i work for best buy :P *end whisper)

[Lenerdosy]

Im pretty sure they aren't allowed to change prices for existing customers.

[clesli01]

Im pretty sure they aren't allowed to change prices for existing customers.

They can, but then all people on contracts will have the right to forfeit the contract without penalties and they must adhere to the contract also on their end.

So don't count on that happening anytime soon. Also I'm sure everyone would leave Telus if they did that.

[Zanshin-]

I'm interested in seeing this document too. I'll give them **** if they try to charge me more for my already overpriced plan.

[Lenerdosy]

They can, but then all people on contracts will have the right to forfeit the contract without penalties and they must adhere to the contract also on their end.

So don't count on that happening anytime soon. Also I'm sure everyone would leave Telus if they did that.

Thats what I was thinking, because isn't it technically voiding the contract that we signed on for (ie. I signed for these features for $60?)

[bigjay7]

I have unlimited email, IM and data for $25. Does this mean they will try to raise it to $30 or only for new plans?

[fraunhofer777]

I dunno, but I want your feature :P

[SmIL3Z_C]

That would seriously SUCK ***...wtf Telus who makes these business decisions?!

[Sighx]

Yes, sure, I don't mind Telus doing that. I would be able to leave them without having to pay my remainder cancelation fee! Woo ~

But nonetheless.. telus sure offers great services compared to Rogers and Bell.. .zzzzzzzz suks.

[wiredinontario]

I have made a switch of plans from an old CDMA to a new HSPA based plan. Generally if you're switching upward/upgrade, you're okay to switch without extending your term. If you downgrade, there may be a change fee, but see if they can waive it (for good customer service)

I actually saved about $10/month by switching to the new plan I'm on versus paying the stupid nickel and diming SAFs and all that stupid stuff. Try it out...but keep in mind, I'm already paying pretty high monthly service fees because I use my BB that much, but hope you can win too.

[Sighx]

Okay.. well I just got an email from Telus themselves.
I just want to clarify..

"Please note that on March 4th, 2010, the monthly fee for Call Canada 30, Nationwide 30, North America 35, or Unlimited Web, Email and Instant messaging will increase by $5.

We recognize that you have a choice for your wireless service and we thank you for chossing Telus."

Since I still got like 1 year and 4 months left on my contract. I guess I can cancel my phone now and avoid the ETF??

Can someone clarify please I'd so love to do so because I can't wait to switch to Fido.

Thanks!

[Soon2B]

No you can not cancel and get out scotch free. Those are not phone plans they are just the add on features. The providers have it in their right to change the price of these whenever they wish. Unfortunatly to use though that means we have to pay that 5$ more.

[Krypto]

EDIT: Looks like the information I was given initially was incorrect. See my response below.

[Sighx]

I was SO hoping I'd be able to cancel it. But nonetheless.. I guess I'll cancel it in May when I'm down to my 1 year remaining =X.
Ah well. . Was still a good opportunity

(I'm now posting this for the third time as there are three seperate threads on this).

Has anyone even tried calling Telus????????

I just got off the phone with them and so long as you have this plan right now, you will be fine as you've been grandfathered. The plans will be changing for future changes (so lets say you want to add unlimited data or a Call Canada plan after March 4th on an existing account - the price will go up by $5/month versus what you could get it for now).

If you already have one of these plans in effect, you will be fine and you should see no changes.

Please ensure you have all the facts before posting something like this.

[shoup26]

I have unlimited email, IM and data for $25. Does this mean they will try to raise it to $30 or only for new plans?

How did you get unlimited data on your blackberry? I'll pay 30 bucks for unlimited data. I pay $30 for dial up right now.

[d-drop]

(I'm now posting this for the third time as there are three seperate threads on this).

Has anyone even tried calling Telus????????

I just got off the phone with them and so long as you have this plan right now, you will be fine as you've been grandfathered. The plans will be changing for future changes (so lets say you want to add unlimited data or a Call Canada plan after March 4th on an existing account - the price will go up by $5/month versus what you could get it for now).

If you already have one of these plans in effect, you will be fine and you should see no changes.

Please ensure you have all the facts before posting something like this.

Whoever advised you of this couldn't be more wrong. People who don't already have a Call Canada 30 or Nationwide 30 feature pay the new rate which is $40. This rate increase effects all customers who have an unlimited LD or data feature. Similar to past increases such as Spark 15 to Spark 16 affected everyone, grandfathered service or not.

[fraunhofer777]

Well sounds to me like you're giving a well informed answer, but here's my well informed question. What options are there because as previously stated a unilateral rate hike is....not allowed as per the CWTA right? Like i'm not trying to cause a rukus here but i'd like to here some well put together answers because i'm tempted to call in again and hear an answer from someone else to see if thats changed since I originally called in.

I mean short of emailing the VP of L&R (god how I wish I still had my employee email address) and asking him myself, i'm really at a loss of what to do here to get the correct information from the correct person who is credible.

[Krypto]

A rate hike is allowed if it doesn't effect people who are currently subscribed to those plans.

I'll call again later today to confirm with another CSR, but this is does make the most sense as never anywhere (including in the original Mobile Ninja story) did it say that it would impact customers currently subscribing to those plans. I do also have a contact within the Telus Corporate department and if I don't get a sufficient answer from the CSRs, I'll get him to look further into this.

[kinggeoff]

Has anyone got an update to this? I hate the living **** out of telus terrible service. I'm sick of them nickel and diming us for second rate service like this. (NO MMS?!?! WTF TELUS)

Can we cancel and get the **** out of telus town with no etf?

Wind is starting to look better and better

Posted from my CrackBerry at wapforums.crackberry.com

[Krypto]

Ok, looks like I was wrong after further requests for information. This is from an eCare specialist and basically is the answer to our questions:

"If you do have one of the plans listed for increase, that plan will be subject to the increase."

Note though, as this isn't changing the service they are providing an it's not changing the price of our actual service plan, I doubt we can cancel the contract (although maybe you can call Telus and raise a big enough stink that they will do something for you).

[Krypto]

I feel bad for the girl I'm on the phone with... she's gotten a real earful and has had to go back to double-check everything.

Anyhow, here's the catch for those of you hoping you can cancel your contract. Because this is considered an add-on and is not included in your rate plan, Telus can indeed do this. Telus' new rate plans include data, so they won't be able to increase those plans, but because the unlimited data is a seperate add on, we're out of luck.

If you don't use that much data, you can drop the unlimited data and go to the data add-on plan and get 500MB for the same price. And if you currently have the unlimited data plan and do drop your plan, Telus hasn't ended the unlimited data plan yet and you can re-add it later again if you want (but of course, at the new price).

[Sighx]

Bleh. Sucks ***. I'll still cancel my plan in May. Screw Telus. lol

[Krypto]

I ended up changing my plan. Now they can get less money from me and I can finally tether with my BB Storm. Ultimately, what was the use of paying for an unlimited data plan if you couldn't tether and you never went over 250MB anyhow. Now, I can get internet on my laptop when I need it, so long as I'm not downloading movies, etc.

I'm missing out on a couple of extras, but realistically, I never used them anyhow. And they threw in a couple of things for free to help match my previous plan, so good enough for me.

[d-drop]

Well sounds to me like you're giving a well informed answer, but here's my well informed question. What options are there because as previously stated a unilateral rate hike is....not allowed as per the CWTA right? Like i'm not trying to cause a rukus here but i'd like to here some well put together answers because i'm tempted to call in again and hear an answer from someone else to see if thats changed since I originally called in.

I mean short of emailing the VP of L&R (god how I wish I still had my employee email address) and asking him myself, i'm really at a loss of what to do here to get the correct information from the correct person who is credible.

It's in the contact terms that you agree to upon signing up that they guarantee the monthly cost of your plan will not be increased and that the number of minutes included in said plan will not be decreased for length of contract.

All other charges and services are subject to change within 30 days notice. So if for example you had a Smartphone 50 plan they would be unable to change to $55 during your contract or reduce your minutes from 100 to 50.

However long distance rates, local airtime rates, any value added services can be changed, they can remove voicemail if they like or call waiting or conference calling.

There isn't any recourse and you can't get out of your contract. Other Canadian carriers have similar clauses basically covering their butts. I do believe in the US it works differently when carriers make drastic changes but not here.