It's on task 2 of 11, backing up 3rd party apps downloading modules, and it's been stuck on 85 of 314 for over 40min. Does that seem normal? Will it ruin phone if i unplug at this point? any tips
The same thing happened to me, And I waited over a hour stuck at #2,
I hope someone reads this, I am not able to post a question?
I was running 4.7 and went to update to 5.0, I saved all my contacts etc.. and went to upload, and about half way through my computer froze or it just stopped updating. I waited for over a hour and had to turn it off. I started it back up and it ran fine and the upload went fairly smooth. Now I do not have any contacts, e-mails, apps....anything. It is like a new storm from the store. I see the .ipd file in the left column of DM, but it is a light grey and will not let me move it over to the right side to upload. Hope this makes sense and hope someone knows how I can get my phone info back.
I unplugged and everything is fine. I tried to install again, it got further but again got stuck for over 30min at certain point. I will just try later tonight