[TripleR7]

I want to upgrade to the newest version of 5.0, but I cannot get desktop manager to recognize my phone via USB. I am using Windows Vista, and Vista recognizes that I have a 9530 plugged in via USB, so my computer does recognize the phone. However, when I go into desktop manager it says I do not have any connected devices. I have the most up to date version of desktop manager, and I have used other people's computers to upgrade in the past with no problem.

[MrTruckincowboy]

give bbsak a try see if that works

[TripleR7]

just tried bbsak and it doesn't recognize the device either. It has to be something on my computer, as I have done it on another computer before with the same phone and USB cable

[z06mike]

Did you go to the apploader directly?

[TripleR7]

app loader doesn't recognize anything and I can't proceed

[z06mike]

Go to C:\Program Files\Common Files\Research In Motion\AppLoader and double click on the loader.exe file.

Did you already back your phone up? Do you have any other OSs installed on the computer?

[djm1947]

Did you delete the Vendor file?

[TripleR7]

No...I just downloaded desktop manager. How do I delete the vendor file?

[TripleR7]

I don't have any other OS's downloaded on my computer...I just tried going through program files and using apploader directly, and that did not work either

[z06mike]

No...I just downloaded desktop manager. How do I delete the vendor file?

It's in the same directory as the apploader. Go to the bottom and delete the file that says vendor.xml.

[z06mike]

I don't have any other OS's downloaded on my computer...I just tried going through program files and using apploader directly, and that did not work either

Delete that vendor file first and try again. If it doesn't work right click on the loader and choose run as administrator.

[TripleR7]

I deleted the vendor file and tried running it as an admin...still won't recognize the device

[z06mike]

I deleted the vendor file and tried running it as an admin...still won't recognize the device

Your computer still recognizes the device though?

[Ariesfuego]

I'm having the same problem. Wiped the phone with BBSAK and now AppLoader can't find the new OS. At a loss as to why it can't find the new OS when it's on the PC.

[z06mike]

I'm having the same problem. Wiped the phone with BBSAK and now AppLoader can't find the new OS. At a loss as to why it can't find the new OS when it's on the PC.

Did you delete the vendor.xml file?

Do you have other OSs installed on your computer?

[Ariesfuego]

I deleted the vendor.xml file. Would the OS be in the C:\Program Files (x86)\Common Files\Research In Motion folder? I know the loader files for the new 5.0 OS is there. That's pretty much all I have right now.

[z06mike]

Yes but in the C:\Program Files\Common Files\Research In Motion\Shared\Loader Files folder

Go to add/remove programs and see how many blackberry DEVICE software there are installed in there.

[Ariesfuego]

I had 3 BB programs, BB Desktop 5.0, BB OS 5.0.323, and BB Media Sync. I will uninstall the OS and retry and nothing...

Thanks for the help so far.

[z06mike]

No, you don't uninstall the .323

That is the only OS you actually want installed on your computer.

[TripleR7]

Yes...my computer still recognizes the device and lists the 9530 as plugged in the usb under my computer. However desktop manager shows none under devices connected

[z06mike]

Yes...my computer still recognizes the device and lists the 9530 as plugged in the usb under my computer. However desktop manager shows none under devices connected

What does the loader show?

[paris10]

why does it say desktop manager running turn off

[TripleR7]

What does the loader show?

The Loader does not show any option to choose a device and I cannot move past the first screen

[mrZoSo]

Uninstall DM, and re-download the latest version.
If you still have the problem, uninstall again and try an older version of DM.