10-21-09 03:01 PM
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  1. justinjudy1's Avatar
    justinjudy1
    Here's a little chat that I just had with a Verizon Wireless Rep on Verizon's website.

    Chat InformationPlease wait for a Verizon Wireless sales representative to assist you with your order. Thank you for your patience!
    Chat InformationA Verizon Wireless online pre-sales specialist has joined the chat. You are now chatting with Felisa

    Felisa: Hello. Thank you for visiting our chat service. May I help you with your order today?

    You: Just looking at Blackberry's and am thinking of ordering but I wanted a Storm 2. Is Verizon going to carry it?

    Felisa: No we do not have the Storm 2.

    You: Ok, thanks then

    Felisa: Are you wanting to place and order tonight.

    You: Yeah, but I just don't want to get an out of date phone if there is a new one coming out. I thought about the storm but heard a new one may be coming out so I'm thinking of waiting.

    Felisa: Ok great I understand.

    Felisa: Is there anything else I can help you with?

    Felisa: I have not heard from you for a few moments. Would you like me to keep this chat session open for you?

    You: Yeah I just found the Storm 2 pictures on the verizon wireless website, here's the link. BlackBerry Storm 2

    You: I thought you weren't carrying it?

    Felisa: We do not have it.

    Felisa: Hold one moment please.

    Felisa: We are not selling it now.

    You: When can I order it?

    You: I've got to get away from ATT

    Felisa: You can call call customer service at 18009220204 and see if they can give you and information on that date.

    You: Ok thanks

    Felisa: Thank you for visiting Verizon Wireless, I look forward to speaking with you again. Have a great day!
    10-19-09 11:40 PM
  2. justinjudy1's Avatar
    justinjudy1
    Sorry I cut off the link when I was posting this that I sent the rep. I got it off the front page of crackberry about the Storm 2 pics on verizons website.
    10-19-09 11:41 PM
  3. Mr. Mixtape's Avatar
    Mr. Mixtape
    Lol this reminds me of the time when a bunch of guys from my office were chatting to LG reps about networking their fridges to a cable modem. We thought we were being cheeky & silly, yet they actually had a fridge with an ethernet jack lol. Gotta love chat support reps.
    10-19-09 11:45 PM
  4. TheSultan's Avatar
    TheSultan
    The Sultan of CrackBerry
    lol that wasn't nice, you knew you couldn't order it
    10-19-09 11:47 PM
  5. Azothyran's Avatar
    Azothyran
    It does not matter. That chat "rep" is an automated computer that is selectively responding based on what it has in its database.
    10-20-09 12:37 AM
  6. jamestrenda's Avatar
    jamestrenda
    why is this such a popular topic tonight? please stop making these stupid threads. live chat reps are often less knowledgeable/helpful than store reps. this does not help any of us. this is like the third time tonight i've read a post that said, "i just did an online chat and asked about the storm2, and they said they didn't know, and i said OK, and then we said bye." that was just plain useless.
    10-20-09 12:49 AM
  7. JKaytheISH's Avatar
    JKaytheISH
    Originally Posted by Azothyran
    It does not matter. That chat "rep" is an automated computer that is selectively responding based on what it has in its database.
    no

    10char
    10-20-09 08:31 AM
  8. DreamSTi's Avatar
    DreamSTi
    Has anybody called that phone number?
    10-20-09 08:37 AM
  9. jeffmvr's Avatar
    jeffmvr
    So you basically found out nothing.

    Thanks for posting.
    10-20-09 08:57 AM
  10. mjbesen310's Avatar
    mjbesen310
    another He said, she said thread..
    10-20-09 09:03 AM
  11. piggy12's Avatar
    piggy12
    Originally Posted by DreamSTi
    Has anybody called that phone number?
    I called VZW customer service last night. I was told to keep watching the website to pre-order. The rep also told me that my 'early upgrade' date was October 26 so I should be patient and not pre-order until that date...
    10-20-09 12:46 PM
  12. Azothyran's Avatar
    Azothyran
    Originally Posted by JKaytheISH
    no

    10char
    Dude, there's evidence all over that "chat." I've dealt with such automated support systems, and I've actually implemented such technologies before. I know the signs, trust me.

    By the way, your "10char" was actually more like an "8char." Just letting you know.
    10-21-09 12:40 AM
  13. JKaytheISH's Avatar
    JKaytheISH
    Originally Posted by Azothyran
    Dude, there's evidence all over that "chat." I've dealt with such automated support systems, and I've actually implemented such technologies before. I know the signs, trust me.

    By the way, your "10char" was actually more like an "8char." Just letting you know.
    no.
    it's not a computer.
    try it for yourself.
    joke with them.
    unless you think we're living in the world of the jetsons where robots have personalities and respond to jokes and threats...
    10-21-09 02:27 PM
  14. blue_and_bold's Avatar
    blue_and_bold
    Originally Posted by JKaytheISH
    no.
    it's not a computer.
    try it for yourself.
    joke with them.
    unless you think we're living in the world of the jetsons where robots have personalities and respond to jokes and threats...
    We are.....
    10-21-09 02:42 PM
  15. hootyhoo's Avatar
    hootyhoo
    Maybe this entire forum is just automated computer generated chats. Hmmmmm. Hello is anybody out there?

    Posted from my CrackBerry at wapforums.crackberry.com
    10-21-09 03:01 PM
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