[Pre-dawn raid]

So, I went to my local corporate store and received a refurb due to a faulty trackball. The rep said I couldn't take my old device home to use the device switch wizard in DM to transfer all of my info. He said I could transfer all of my info from a backup file. So, I am now at home and trying to restore everything from a backup file I had created and it won't work. It starts the process and then says there is an error. Please tell me there is a way to transfer all of my info from a saved backup file to my new device. Any help is appreciated.

[Pre-dawn raid]

Come on CB! All of these people getting replacement Tours through their carrier and no one has run into this problem? I find that hard to believe. Maybe I should have put HELP!!! or PLEASE!!!! in my thread title to get some responses. Anyone?

[Motorcycle Mama]

Try the Advanced section of Backup/Restore and restore the databases individually. Then you will find out which one is corrupt.

[Pre-dawn raid]

Try the Advanced section of Backup/Restore and restore the databases individually. Then you will find out which one is corrupt.

Hey, thanks for the response...and from a fellow motorcyclist to boot. I'll give that a go. I knew replacing my phone would be kind of a PITA but just couldn't deal with the trackball any longer.

[Motorcycle Mama]

Rock on! Post back as to how it turns out. Let's ride!

[Pre-dawn raid]

Rock on! Post back as to how it turns out. Let's ride!

I used your suggestion and at least got my contact list loaded on the new phone. This morning I went to the corporate store with my laptop/usb cable and they still had my old Tour there so I hooked them up and ran the device switch wizard through DM. Super easy, everything, including 3rd party apps, transferred over as I knew they would. They really screw people by not letting them take the old device out of the store. All is well though. The new trackball is so much better.

[Smoky311]

Is the trackball really better? I know that sounds like a stupid question, but I'm about ready to throw my phone through a window when I get get over 2 ICONS!! to check my email. I'm pretty close to heading back to the store to get a new one, but wanted to make sure you are happy with yours...