[phone-a-holic]

My trackball on my tour has been working fine from day 1. Then the past week or so I noticed it had been hesitant to respond to left or right movement. My true test was trying to play brick breaker. It just wouldn't move properly. So, I called BB tech support and the nice gentleman said he would send one right out. He did mention that it would just be for a phone only. Hopefully I will not get one with something else wrong. Everything has been working just fine until now. What gives?

[zelda26]

Did you call RIM or Sprint?

[stormsucks75]

Did you try to clean it. If it was working then I think someone has sticky fingers.

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[TourGasm]

How long did you have the phone for before it started to give you problems? Mine started out ok as well and then it started giving my problems so i replaced it... everything seems fine now and it's working great.

[webmastir]

hate replacing those w/ refurbs tho

[ellismusicman]

Just called verizon w same issue and addressed the refurb issue. Said they would send new one out 24 hrs free shipping!

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[phone-a-holic]

i got the phone july 21. I have tried to clean it and it still had problems


So I order a replacement Tour yesterday after the trackball finally became unbearable. It arrived today. It was a brand new one with the date of 190909. The trackball is like it should be and the battery door is tight. I am still checking it out right now. Waiting on it to provision. I don't why this takes so long. Looks like it comes unlock. When I go to SIM it shows everything disabled.

I will continue to evaluate this phone over the weekend to see if it is a good replacement.

Again it was brand new not refurbished with everything in the box as if I would have purchased one for the first time. So far so good