[Shizomou]

well, that didn't go to well. Tried setting up VVM, said it was incompatible with my phone. I chatted with a rep, they said they fixed it...they didn't. So I call, and they say it's not supported for the blackberries yet. I hate dealing with customer service reps...

[harryzwd]

i haven't been able to get it to work either. i did the update, resent my serivce books, etc. the phone works fine after the update. unfortunately enabling this feature in my account online gets me the same error message - this feature is not supported with your hardware/phone.

it plainly shows that i have a bold, with voice and data, etc. for what other phone is this supposed to be a feature if not the bold - which my account shows that i have!?!

[whsbuss]

Didn't have any problems with adding it to my account online. Call support and tell them you have the BB Bold and the code is BBVVM

[harryzwd]

att had the wrong imei number entered for my phone....?!! once i gave them the correct imei i could add visual voicemail online and a few moments later it was able to be setup on my phone. testing it now...

[Alienware_51]

same thing happened to one of my lines this morning. Not sure how they had the wrong IMEI.

[harryzwd]

and.........it works. very cool!

[Shizomou]

hm...when I chatted with the rep i gave her my IMEI...but it didn't change anything.

[Shizomou]

well chatted again with them, and got everything fixed.