[fnguyen]

Dear all,

I am trying to reinstall an OS to my blackberry after a 552 crash when installing the CBS news app. After a few tries following "BlackBerry 101: How to Reload the Operating System on a Nuked BlackBerry", I now get a 507 fatal error when I try to load the 4.6 OS after a JL_Cmder Wipe. It basiclly reaches the point where the BB reboot but then it stops and give me the fatal error.
I would appreciate any help.

Curve 8900 4.6 release 317 206, vista ultimate.

[fnguyen]

once the device has restarred it looks like it s gonna work but then

A fatal error has occurred while updating your device's software. Please try again.

Unspecified error encountered [J:0x00000005]

[fatboy97]

Uninstall all OS versions again... reboot your pc... then download a new version of the OS again... you might have something corrupt in your current OS you have downloaded on your PC.

Then download CrackMem... install the new OS... install CrackMem... start CrackMem, select the OS, click the Wipe button... this will wipe your device and install the OS... I've used it a couple times and it works great.

[fnguyen]

Thanks, I will try doing this using crackmem, in the meantime I ve tried on another computer which is on XP but still no results Ive tried different DM (4.3, 4.5, 4.6, 4.7 and 5) it appears that the crash does not occur always at the same time after reinitializing the BB...txs again

[fnguyen]

nope still of no use I got an error Unable to reconnect to the device during a multi-stage load operation.

[lazerus]

Ouch. Have u wiped it ok using crackmem?

Posted from my CrackBerry at wapforums.crackberry.com

[fnguyen]

Wipe is fine, but it s when the device is in initializing that it crahses

[fnguyen]

The more I think about it, the more I think it could be a USB issue? Is that possible?

[fatboy97]

Yes, try another cable.

Posted from my CrackBerry at wapforums.crackberry.com

[fnguyen]

I actually see now a progress bar on the BB device...a light of hope?

[fnguyen]

nope...still the fatal error unexpected

[lazerus]

Try a 3rd pc....if u can. Sounds like its heavily bricked tho.

Posted from my CrackBerry at wapforums.crackberry.com

[fatboy97]

You might have a defective device... but I would also recommend trying it again if you can with another pc.

[Reed McLay]

That is a very frustrating error, but there may be a way around it.

http://forums.crackberry.com/f2/unab...eration-73368/

[bxrider]

When I was going back and forth from .151 and 5.0, I kept getting a fatal error 507. What I did was I just loaded the OS. I did not load any 3rd party apps until after the OS was loaded. I realized that I was loading BBM for the wrong OS and it was giving me that error. Are you loading any apps at the same time you are loading the OS?

[justlovejoy]

BxRider says what I would have! Don't install those other apps. I used the DM by applying the erase all data on device when installing but I also used the idea of one of my apps being the culprit and chose to not instal any that were loaded within a week.

Posted from my CrackBerry at wapforums.crackberry.com

[larrygump]

Could he be pulling a corrupted file in from another folder.....def strip it down when you reload...where u gettin the os from?

Posted from my CrackBerry at wapforums.crackberry.com

[fnguyen]

Dear all,

Thanks again for all your help and suggestions, they finally leaded me to successfully restore my OS on it. For info:

The OS I downloaded came from the BB official site.

I used AC powered USB HUB to hook my BB to my laptop T61p (one issue could be that the USB port wasnt delivering enough power, as suggested by one person), otherwise, I would suggest to use a desktop with a proper USB port.

I tried probably 50 times before it worked...on friday I stopped working on it at 4 am, and got up at 8 to start for the whole day before it worked.

I just loaded the OS without any apps, as suggested

I did use crackmem loading (wipe) first with battery pulled out and putting it back right when the screen says that it starts reinitializing the device.

Thanks again, BB rocks...(at least it didn't explode like those fancy iphones).

Cheers

PS: the error came when I was installing CBS news app from BB app world and was multitasking memory was almost full

[cdaiscool]

Also, are you using a USB hub or port off the computer? Make sure you're using the hub on the computer, and different ports ON the computer. One person on here a week ago was using a front port and it wasn't working, then used a back one and had no more hiccups.

[cdaiscool]

So, I didn't realize there was a 2nd page to this thread. Okay, bed time, I'm definitely no longer with it for Crackberry forum perusing. My bad!

[mike260193]

please help me i can't upload the software because say the same error (J:0x00000005) please if anyone can help me do it please, any word help

[fnguyen]

Hi Mike,
All I can suggest it to try different USB port or use a desktop with sufficient power delivered to the USB port (I used a powered USB hub) and install only the OS, no apps.
It will work.

[mike260193]

I and treated with different desktops, and also with different operating systems and nothing works in fact i use of the USB ports on the back of the pc

[mike260193]

and a question....do you use crackmem wipe and then you start to upload the os rigth?

[nopetodope]

i have the same problem with the blackberry pearl flip but nothing is working please help.