[blue_and_bold]

� The warranty for a CLNR is 90 days or the remainder from the last purchase date, whichever is greater
� Thorough troubleshooting must be completed to eliminate any non-device related issues such as network coverage and account provisioning
� The customer's MDN (Mobile Directory Number) must not be eligible for any upgrade programs
� For the Multi-CLNR process, the customer's EEU (Equipment Eligible Upgrade) and NE2 (New Every Two) dates will be extended 20 months from the date of the Multi-Exchange Replacement; be sure you are disclosing this to your customer
� The customer contract end date will remain unchanged
� The customer does not get to pick and choose the device they want for a CLNR; you must follow the substitution matrix if the same model CLNR is not available
� If the customer does not want the CLNR model or substitution, they can purchase another device at full retail price.

[gotblackberry]

CLNR = Certified Like New Replacement in case you were wondering.

[cerob]

Thanks for the clarification on this, hopefully this will clear up some misconceptions that seem to be happening on here lately with regards to this process.

[blue_and_bold]

Kinda what I was hoping for I know there's a lot of people thinking about replacements since the tour came out.