I've been on my first Storm since early December. Since then, it has accumulated a lot of dust under the screen. Just to confirm everything I've read on these message boards, I called Verizon and they agreed that they could send me a refurbished Storm in exchange for my current one. My question is, what's the general reaction to a refurbished Storm? Have people had mostly positive experiences with the refurb, or mostly negative? Also, I've read things about this Planet Feedback website and people getting new, not refurbished, Storms. Is this a route I should go, or should I stick with Verizon's customer service? Thanks to all who can lend me some feedback.
Just call technical support at 611; tell them about the dust, and they'll next day you a refurb. I've been getting a lot of dust recently and I am getting a refurb tomorrow.
i'm on my 4th storm, they decided to send me a TOUR now. then decided to renew my contract and not tell me. Just give up..... then you'll be one step ahead when verizon screws you.
My first replacement was refurbished. Did a complaint on planet feedback saying how it was acting up and I didn't want to go through customer service again. Last time I ended up calling about 6 times, and was sent to the store 4 times and then to call. So I complained and the gentlemen said he would send me a NEW storm or a Tour for $280. I chose the Storm. It'll be here tomorrow. So if you want to be guaranteed a new one, do planet feedback!
