1. rossini's Avatar
    Go to the verizon homepage, click phones, then blackberry, then VIEW ALL DEVICES. Tour is available for pre-order. Add to cart, DONE.

    ENJOY!
    06-30-09 10:39 AM
  2. jorGeorge's Avatar
    To upgrade? Or only as a brand new customer?

    EDIT: Just checked...no go for existing customers.
    06-30-09 10:41 AM
  3. dhlim's Avatar
    I got so excited for a second -.-
    06-30-09 10:45 AM
  4. rossini's Avatar
    sorry guys. consider myself self'd
    06-30-09 10:51 AM
  5. blackberrytony1's Avatar
    you can upgrade
    06-30-09 11:07 AM
  6. bucwylde23's Avatar
    Haha way to post without reading any of the other posts including the main page...
    06-30-09 11:09 AM
  7. blackberrytony1's Avatar
    ohhh lol
    06-30-09 11:12 AM
  8. csiguy1's Avatar
    I was not able to pre-order a upgrade online. When I hit the button to find the Tour, it is not on the list of phones.
    06-30-09 11:43 AM
  9. bdb23's Avatar
    Having major issues online trying to upgrade. WTF?!? Telephone rep doesn't even have it.
    06-30-09 11:50 AM
  10. valorfive's Avatar
    Having major issues online trying to upgrade. WTF?!? Telephone rep doesn't even have it.
    I'd suggest calling and getting a different phone rep. I was able to pre-order mine over the phone at 9 am as an upgrade. Initially they said that they normally don't pre-order phones but I directed them to their main page.
    06-30-09 12:14 PM
  11. brent_strong's Avatar
    I was not able to pre-order a upgrade online. When I hit the button to find the Tour, it is not on the list of phones.
    Same issue here.
    06-30-09 12:14 PM
  12. AJMJr910's Avatar
    I called and pre-ordered mine!!
    06-30-09 12:15 PM
  13. bdb23's Avatar
    They transfer me all over the place and everyone says they can't do upgrades for existing customers.
    06-30-09 12:16 PM
  14. Jonezed7's Avatar
    To upgrade? Or only as a brand new customer?

    EDIT: Just checked...no go for existing customers.
    Why won't it let us use upgradE?
    06-30-09 12:19 PM
  15. bdb23's Avatar
    Lady told me that they are only allowing preorders for new customers.
    06-30-09 12:20 PM
  16. cwa777's Avatar
    I called Customer Service and they said that I needed to call back and order on 7/12. I suppose this is no different than pre-ordering? As they are still not going to ship prior to 7/13, right?
    06-30-09 12:21 PM
  17. AJMJr910's Avatar
    They transfer me all over the place and everyone says they can't do upgrades for existing customers.
    I had to get transferred to tele-sales and they did the upgrade for me. I was on the phone for 15 mins, including hold time.
    06-30-09 12:21 PM
  18. bdb23's Avatar
    Well, I have a business account so maybe that is the difference, but it shouldn't be.
    06-30-09 12:23 PM
  19. AJMJr910's Avatar
    Well, I have a business account so maybe that is the difference, but it shouldn't be.
    If anything I would think a business customer account would get precedence over the average Joes. Of course I was off contract so they probably wanted to get my locked in so I didn't wonder off... Who knows...
    06-30-09 12:35 PM
  20. jonlong724's Avatar
    The people that are pre-ordering right now aren't actually pre-ordering. Their rep is agreeing to put their information in once the system allows for it.
    06-30-09 12:35 PM
  21. AJMJr910's Avatar
    Well thats interesting...
    06-30-09 12:37 PM
  22. frasej's Avatar
    I was told, by customer support, that the problem of not being able to upgrade to the Tour is being worked. They definately want you to be able to do that, but right now the link isn't working properly and I should try back tomorrow.
    06-30-09 12:39 PM
  23. rumour's Avatar
    I order mine online and got the confirmation ... check the online status and it told me check back in 3 days for credit approval or availability of the phone. I added another line to my primary phone and got on the family plan.

    We shall see
    06-30-09 12:40 PM
  24. gotblackberry's Avatar
    There is no way for reps to pre-order in their system. What they're doing if they tell you they're pre-ordering is setting a case with you information and going in and ordering the phone for you on the 12th.

    I did this for the storm release and when I got in at 9AM PST it was already sold out. Those were a lot of unhappy call backs. I won't be doing that again.
    06-30-09 01:04 PM
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