[TaToR ToDD]

Havent seen anyone post an email like this yet....i sent customer service a not so nice email about my thoughts and opinions on them selling me a phone that from the box reboots and shuts off and ect.....so here is the email i get from their tech support...which only makes me want to strangle someone even more now!

it seems like this is almost a "pre generated" email not so much a personal response...*sigh*

for people who dont wanna read it all, mainly he claims he cannot even gaurentee a new OS for us anytime soon, but that they are "working vigoriously" on it....


===========================================


Thank you for contacting our Verizon Wireless website. We are sorry to learn that you continue to have difficulty with your BlackBerry Storm. We are also happy to assist you with your inquiry regarding a software update for the Storm.

We take great pride in having you as a customer and would like to restore your confidence in Verizon Wireless. We greatly value your business. We understand that you have made an investment in the Storm and resolving your concern is our number one priority.
We appreciate your interest in our data products and services. We'd like to assure you that we are committed to providing the very latest in products and services. For that reason, we rigorously test our products prior to launching them in an effort ensure they meet our standards of excellence. Doing so allows us to confidently address information regarding products or services that we currently offer. Disclosing any unconfirmed information that may be subject to change could raise expectations that may not be met. At this time, we are unable to state if or when a software update will become available as no information has been given. We understand and sincerely apologize for any frustration and would like to encourage you to sign up for email updates so you can receive information regarding our new products and services.

If you would like to receive e-mail updates regarding new products and services, please click on "Sign up for email updates" from the "Support" tab located at the top of our New Cell Phones, CPO Cell Phones, Prepaid Cell Phones, Cell Phone Plans - Verizon Wireless homepage.

Additionally, you can visit the link below to check for any available updates for the Storm:
BlackBerry® Software Updates

In the meantime, in an attempt to resolve these concerns, we recommend performing both a soft reset and a handheld wipe. The soft reset will not erase any data from your device and we have listed the steps below for this:

To perform a soft reset:

1. Remove the battery cover (located on the back of the device).
2. Remove the battery.
3. Re-insert the battery.
4. Replace battery cover.

Please test your device, if the issue is unresolved we ask that you perform a hard reset (handheld wipe). The handheld wipe will restore your BlackBerry Storm to its factory settings and subsequently, will erase all the data on your device. Please be sure you backup any data that you do not want to lose before attempting the handheld wipe.

You can backup your data using the BlackBerry Desktop Manager and the USB cable that was included with your device. The BlackBerry Desktop Manager Software can be installed from the CD that came with your device or it can be downloaded from our website by completing the steps below:

1. Close any open applications.
2. Open an Internet browser and navigate to BlackBerry® Software Updates.
3. Select "Desktop Software" from the left.
4. Enter the 10-digit Verizon Wireless number, select the appropriate BlackBerry Desktop Software then click Start Download. The latest software is BlackBerry Desktop Software v4.7 (updated 11/21/2008).
5. Click "Download Now".
6. Select a location then click Save.
-Download may take several minutes depending on the connection speed.
7. Locate and double-click the downloaded file.
8. If presented with Open File - Security Warning click Run.
9. Click Next.
10. Select USA (English) then click Next.
11. To continue the installation, select I accept the terms in the license agreement then click Next.
12. Enter the appropriate information then click Next.
13. Click Next.
14. Click Next.
15. Select the desired email integration option then click Next.
For assistance determining the proper email integration option, click the question marks.
-BlackBerry Enterprise Server or BlackBerry Desktop Redirector, continue with step 15.
-BlackBerry Internet Service, skip to step 17.
16. Select the appropriate email messaging system then click Next:
-If Microsoft Exchange is selected, proceed with step 16.
-If Lotus Domino or Novell GroupWise is selected, skip to step 17.
17. Select the appropriate Message Redirection option then click Next.
18. Click Next.
19. Click Install.
You may receive a warning about the driver not having passed Windows Logo testing. This message is generated by your Microsoft operating system. The message is received by many people without any impact on the operation of the software or their operating system, but you should contact Microsoft if you are still concerned. To continue the installation click Continue Anyway.
20. Click Finish.

To configure BlackBerry Desktop Manager for wired synchronization to backup your data, please complete the following steps:

1. Launch the BlackBerry Desktop Manager.
-From the Windows desktop, navigate Start > Programs (All Programs) > BlackBerry > Desktop Manager.
2. Connect the device to the computer using the USB cable / cradle.
3. Double-click Synchronize.
4. Click the Configuration link, click Configure Synchronization.
5. Select the desired Handheld Application then click Choose.
6. Select the desired application then click OK.
7. Repeat steps 4 and 5 until all desired Handheld Applications have been configured then click OK.
8. Ensure Synchronize organizer data is selected then click Synchronize now.

Please click on the link below for an alternative option for backup:

View Document

Once your data is backed up, please follow the steps below to hard reset your Storm:

Hard reset (handheld wipe):

1. From the Home screen, press the Menu button.
2. Select Options then press in on the touch-click screen.
3. Select Security Options then press in on the touch-click screen.
4. Select General Settings then press in on the touch-click screen.
5. Press the Menu button, select Wipe Handheld then press in on the touch-click screen.
6. Select Continue then press in on the touch-click screen.
If desired, select Include third party applications then press in on the touch-click screen.
7. Enter the word BlackBerry then press in on the touch-click screen.
Once the resets have been completed, please test your voice and data services. To test your voice, please dial #832 then Send. Listen to the recording and it will advise you if the call is successful. To test your data, please visit a few websites through your browser to ensure proper surfing.

After performing the handheld wipe, you will need to re-register your Storm on the wireless network. Please follow the steps below to re-register your device:

1. From the home screen select Options.
2. From Options select Advanced Options.
3. From the Advanced Options screen select Host Routing Table.
4. with any item in the table highlighted press menu.
5. From the menu select Register Now.
6. Press the track ball to select OK in the Registration message sent! window.
7. Press the Escape key twice to return to the homescreen.
8. From Messages verify that the Registration message was received.

After performing the steps above you will show improved performance with your Storm.

Other troubleshooting tips and helpful product information can be found at the links below:

https://forums.crackberry.com/e?link...token=5HDwuTp1
BlackBerry - Support & Services

However, if your concern is still unresolved, we recommend that you please contact our Technical Support department at your convenience. Our representatives are available 6 AM to 11 PM Central Standard Time, 7 days a week and may be reached by dialing: 1-800-922-0204 and selecting option number 3. Speaking with you in person is the only way to ensure that we have investigated all possible factors that may contribute to this issue. If necessary, our support technicians will obtain the necessary information to escalate your concern to our next level of support for further investigation.

If it is determined that your device is defective or malfunctioning we will make arrangements to have your device replaced.Your device is covered under a one-year manufacturer’s warranty for any defects or equipment related issues. The one-year manufacturer’s warranty includes a replacement device of like kind.

We hope you find this information helpful. Other troubleshooting tips and helpful product information can be found at https://forums.crackberry.com/e?link...token=5HDwuTp1. It has been a pleasure assisting you today. We make it our personal goal to resolve all of your concerns. We sincerely hope that you feel we have done that today. Should you feel your current concerns are not fully resolved, please reply back to this email or call us at the previously mentioned number and we will happily address them for you. We appreciate your business and thank you for choosing Verizon Wireless.

Sincerely,

Neil
Verizon Wireless
Data Technical Support

[Itzdatdude]

Instead of them sending people back e-mails that basically are telling you to "take the phone apart and put it back together". Lol. They should allow "THEIR VALUED CUSTOMERS" to switch to a totally different phone of their choice. But only people who have the storm, because there is sooooo many complaints and glitches. Not to mention how many people have had multiple exchanges of the storm. thats just my opinion.

[unseenme]

...Disclosing any unconfirmed information that may be subject to change could raise expectations that may not be met. At this time, we are unable to state if or when a software update will become available as no information has been given...

hmmm......exactly why i dont sit around waitin on one...

[jetman1287]

"We'd like to assure you that we are committed to providing the very latest in products and services."

[oakindustries]

I like the part where they tell him how to do a soft reset by pulling the battery lol. We figured that part out on our own thank you very much.

[kmss1]

Sounds like another Verizon White-Wash job to me.... Did you put on your hip-waders before reading this...?

[doug22]

this form email is ancient...it says the latest software update was 11/21/08...so they wrote that even before .75 came out

[Waterman41452]

I really like where it says to press the trackball. good luck with that one!

[anon(12291)]

Instead of them sending people back e-mails that basically are telling you to "take the phone apart and put it back together". Lol. They should allow "THEIR VALUED CUSTOMERS" to switch to a totally different phone of their choice. But only people who have the storm, because there is sooooo many complaints and glitches. Not to mention how many people have had multiple exchanges of the storm. thats just my opinion.

I read somewhere on CB that the agreement that they have with RIM prevents them from offering people a way to exchange phones for a different model, even if the new model is a BB.

[JRSCCivic98]

I read somewhere on CB that the agreement that they have with RIM prevents them from offering people a way to exchange phones for a different model, even if the new model is a BB.

I don't think that was real. Someone posted it, but wasn't validated. That would go completely against their normal company policy and would unfortunately open them up for a lawsuit unless they were to change their normal policy wording to clarify this. I don't belive it...

[TaToR ToDD]

I like the part where they tell him how to do a soft reset by pulling the battery lol. We figured that part out on our own thank you very much.

yeah i actually replied back to that email, and in that part i explained i had become a pro at reset considering i had been doing them atleast 10 times a day. the trick of taking out my SIM card stopped ALL my random reboots by the way, and my co worker

[ERDude]

For that reason, we rigorously test our products prior to launching them in an effort ensure they meet our standards of excellence.

Man their standards of excellence must not be all that high considering all the Storm problems everyone is reporting.

[afterlifespecialist]

Hey Tator, I see in your signature that you do ice sculptures. You didn't by chance to the ******* Catalina Wine Mixer helicopter did you?