1. avandiemen's Avatar
    HELP!!!!! I turned on the bedside mode last night before going to sleep and now I cannot use my phone. I've tried taking the battery out but that still didn't work. What do I do?
    03-12-09 06:04 AM
  2. bg0508's Avatar
    When u hit the back button, u r not getting a "Exit the Bedside Mode?" yes or no window? Or pressing the BB menu button, u r not getting a "Exit Bedside Mode" option?
    03-12-09 06:10 AM
  3. avandiemen's Avatar
    I'm not getting anything to work. It is like the phone is dead!
    03-12-09 06:13 AM
  4. bg0508's Avatar
    So if I understand, when u hit the BB menu button.....nothing happens at all...no window pops up with list of options, correct?

    How long did u pull the battery?
    03-12-09 06:18 AM
  5. avandiemen's Avatar
    That is correct. I pulled it for a couple of seconds.
    03-12-09 06:21 AM
  6. bg0508's Avatar
    ok....pull the battery again but leave it out for a minute....I'm checking a couple things but u may need to wipe/reload, hopefully u've done a recent backup of ur phone.
    03-12-09 06:27 AM
  7. avandiemen's Avatar
    OKay I took it out. I'm new with my storm, not even had it a month yet so I'm pretty sure that I haven't done any backups! What would have caused this to happen?
    03-12-09 06:30 AM
  8. Schoondog's Avatar
    What I do is click on phone screen and click screen after clock is up it asks me "exit bedside mode" click that and I am golden
    03-12-09 06:36 AM
  9. avandiemen's Avatar
    nothing that i hit will bring up that or bring my phone to life! i guess i will be visiting my Verizon store after work!
    03-12-09 06:38 AM
  10. Schoondog's Avatar
    so the phone is locked up? press and hold bb key see what apps are up and running try closing some to see if maybe the processor is overloaded. might be an issue where you ned to go get professional help
    03-12-09 06:40 AM
  11. bg0508's Avatar
    ok, if the long battery pull had no effect....let's try to see if we can disable it using safe mode, pull the battery again & hold down the back button while it powers back up. Then let's see if we can disable bedside mode from "safe mode".

    Afterwards, to get out of safe mode, do another battery pull and it will reset to normal.
    03-12-09 06:47 AM
  12. bg0508's Avatar
    @avandiemen

    Did u load any applications recently since ur last use of bedside mode?
    What OS r u running?
    03-12-09 06:54 AM
  13. avandiemen's Avatar
    I actually have to head off to work but thanks for your help, I will just go to Verizon after work and hopefully they can get it fix! Thanks again!
    03-12-09 06:59 AM
  14. bg0508's Avatar
    ok...sorry

    I'm sure we could fix it, but it would have taken a little more time....just trying to keep u from losing all ur data & apps. Good luck!
    03-12-09 07:01 AM
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