[Ratbert90]

I work for Verizon, and they have made a MESS of the replacement situations, so I am hoping this will clear some stuff up.

1) There are two types of replacement phones that come from Verizon with THREE different boxes.
- a brand new box that looks like you bought it from the store.

- a brown box that has the sku: FRU9530 but is new.
This comes with battery cover, and doesn't have CLNR on it, it also
comes with screen protectors and colored plastic galore

- a white box that has the sku: FRU9530 and is slapped with a CLNR
replacement sticker on the screen, this is a real refurbished phone.
Not many of these are out there, as it has been a very short time since
the release of the phone.


If you get a replacement, now you know if it's new or not.

We are usually pretty good with replacing phones quickly about:
1) dust
2) click-screen issues
3) consistent hard freezing so long as you do a hard reset for us.


Any questions?


edit* Always go to a Verizon CORPORATE store to get a replacment within 30 days.
They can order a new one for you, and a lot less problems happen within 30 days.

Also, if you are within your 30 days, then you can get a new one, as many times as possible, I am on #3 and have had 3 new ones.

edit edit*

The 1/15 cutoff date is to CANCEL the line, not to get a new phone if yours is broken! If you are past 30 days, you get a refurb.

[Jizmo]

I did the hard reset and am still getting nothing from my rep.

I clearly have hardware issues.

Thanks for the info.

A question? Are you you guys (Verizon) having to do as many replacements on this phone as it seems? Is it more than on a "normal" phone launch?

[Ratbert90]

1800-922-0204 option 3
you seem very angry today.

[onstageone]

Hopefully this will clear things up for some people...although others will ask you to post a pic of your VZW ID before they believe any of it

[asmallchild]

What is your policy regarding shipping out replacements?

I was billed $200 temp for a replacement. The replacement was absolute garbage and I returned it.

Do I get billed another $200 for another replacement?

[Ratbert90]

-----------

[nathanrich34]

Thank you for clearing that up.

[SeanGTS]

I got a replacement, and it still sucks. Now they said they will ONLY send me out a refurbished phone, not a new phone. Is this true? Or bull****?

[Ratbert90]

within your 30 days if its broken then it's new. Personally I have had 3, and my 3rd one was brand new, and is perfect.

[hurricanes13]

can someone tell me how to save the data when i upgrade from a 2gb sd card to a 8gb card i have 8330 curve

[onstageone]

8205 is my repID.

Sweet, although now you may have opened a pandoras box for inane questions...LOL

[fcortese]

Thanks for the clarification. Hopefully, this helps some of those with these types of questions.

[Ratbert90]

no joke, but I am ok with it.
I have worked here for over a year and I don't deal with JUSt blackberries. All smartphones we sell. Palms/blackberries/windows

[SeanGTS]

within your 30 days if its broken then it's new. Personally I have had 3, and my 3rd one was brand new, and is perfect.

on the phone with them now.... i am within my 30 days... shes looking over it again...

[Ratbert90]

on the phone with them now.... i am within my 30 days... shes looking over it again...

if she gives you trouble, go to a store, however corporate stores are the only ones that can actually do replacments of smart phones.

[SeanGTS]

wow, this lady is awesome... just like that. Don't know why it was such a big deal with the last lady and supervisor!

[Ratbert90]

was she cust service of tech support?

[Jizmo]

you seem very angry today.

You talking to me?

I'm not angry, just want to get what I think I am entitled to.

[Ratbert90]

You talking to me?

I'm not angry, just want to get what I think I am entitled to.

yeah I'm talking to ya
and yes, I agree, is it a screen click issue?

[Jizmo]

yeah I'm talking to ya
and yes, I agree, is it a screen click issue?

Yes, there are some other issues as well, but primary is the screen click.

It's a bummer because it was working well. I read about all of the people having problems and felt fortunate - then mine goes to crap.

[SeanGTS]

shes tech support, and will be sending out a new phone to me, arriving tomorrow

[SeanGTS]

Here's a question... Do I have to send back the memory card, the battery pack with my returns?

[asmallchild]

What is your policy regarding shipping out replacements?

I was billed $200 temp for a replacement. The replacement was absolute garbage and I returned it.

Do I get billed another $200 for another replacement?

[mikedd_87]

I think im going to have to call you. I am talking to wendy, and she told me to do a battery pull even after i explaiened to her that it is a hardware issue and not a software issue. She is going to call me back in a few, what time do you work until?

[Ratbert90]

good deal, it's all about the people that you call, which is unfortunate.

In a call center it's pretty inconsistent.
In the year I have worked here, not one person has asked for a manager, even the people trying to get storms for free.

Yet there are people next to me that get people asking for managers 2 or 3 times a day