1. hockie589's Avatar
    Hey guys, i ended up getting a new computer and my phone had .83 from my old computer. I tried downloading .85 to my phone and it ended up saying that i need to reload software. Ends up that my phone wont get recognized and when i try to downgrade to .75 it still doesnt recognize my phone. I have all my stuff back from .75 and .65 but it wont let me restore because my phone is not recognized. Can someone please help.
    12-31-08 12:39 AM
  2. cain0013's Avatar
    Try this-On your PC- Go into Control Panel > System >Device Manager. If the BB is listed in the USB ports with an error(! Exclamation point) uninstall the device and then right click and have windows scan for hardware changes. It will detect the BB and then DM will recognize your device.

    Posted from my CrackBerry at wapforums.crackberry.com
    12-31-08 12:53 AM
  3. Isaac's Avatar
    I had similar issues with desktop manager. The only issue that worked for me was to uninstall then reinstall DM. Hope that helps. Maybe some other crackberry has another solution. Good luck.
    12-31-08 12:55 AM
  4. hockie589's Avatar
    my screen on the my bb wont load its just staying white with the thing in the middle and it wont connect to the computer. I tried what you said and it syaing its functioning properly
    12-31-08 12:57 AM
  5. cain0013's Avatar
    Pull your battery out for 30 seconds and then put it back in. Give your phone time to reset and then plug it back into the USB cable.

    Posted from my CrackBerry at wapforums.crackberry.com
    12-31-08 01:01 AM
  6. DonNguyen's Avatar
    delete DM and reinstall
    12-31-08 01:02 AM
  7. hockie589's Avatar
    so you dont think its my phone that wont load is causing the DM to not recognize it?
    12-31-08 01:06 AM
  8. cain0013's Avatar
    Did you try the battery pull?

    Posted from my CrackBerry at wapforums.crackberry.com
    12-31-08 01:08 AM
  9. hockie589's Avatar
    yeah i tried it, my phone wont get off that white screen it just keeps loading i guess and doesnt stop.
    12-31-08 01:09 AM
  10. cain0013's Avatar
    Ok, then I'm with Isaac and DonNguyen. After you delete and re-install, restart your computer.

    Posted from my CrackBerry at wapforums.crackberry.com
    12-31-08 01:14 AM
  11. DonNguyen's Avatar
    sounds like its the USB drivers
    12-31-08 01:14 AM
  12. hockie589's Avatar
    now on my phone screen it is still white and it says app error 200 and underneath it says reset. When i click reset it does the same thing and acts like its trying to load something
    12-31-08 01:18 AM
  13. DonNguyen's Avatar
    i'd wipe and reload the OS
    12-31-08 01:19 AM
  14. hockie589's Avatar
    should i maybe try and download .83 so atleast it is on my computer?
    12-31-08 01:22 AM
  15. DonNguyen's Avatar
    no...that won't matter if you computer isn't even seeing ur device...

    delete DM, restart computer, reinstall
    12-31-08 01:23 AM
  16. Pete6's Avatar
    I am in agreement with Don and cain. Remove Desktop Manager from your PC, Delete the thing completely, user settings too. Reboot your PC and install DM v4.6 with no media manager from here https://www.blackberry.com/Downloads...93E4F3BB068C22


    Another member (and me too) have found that changing PCs can fix the problem too. Funnily enough the phone stayed working whenI came back to the old PC - weird.

    Here are a few links relating to USB problems but most have been coved in this thread.
    http://forums.crackberry.com/f2/unab...eration-73368/
    View Document
    View Document
    12-31-08 01:24 AM
  17. DonNguyen's Avatar
    I am in agreement with Don and cain. Remove Desktop Manager from your PC, Delete the thing completely, user settings too. Reboot your PC and install DM v4.6 with no media manager from here https://www.blackberry.com/Downloads...93E4F3BB068C22


    Another member (and me too) have found that changing PCs can fix the problem too. Funnily enough the phone stayed working whenI came back to the old PC - weird.

    Here are a few links relating to USB problems but most have been coved in this thread.
    http://forums.crackberry.com/f2/unab...eration-73368/
    View Document
    View Document
    wouldn't he wanna install 4.7 not 4.6?
    12-31-08 01:29 AM
  18. hockie589's Avatar
    deleted..restarted...downloaded again..restarted.. dm is still not connecting to the phone
    12-31-08 01:38 AM
  19. cain0013's Avatar
    Are you using DM 4.6 or 4.7?

    Posted from my CrackBerry at wapforums.crackberry.com
    12-31-08 01:45 AM
  20. hockie589's Avatar
    i am running dm 4.7
    12-31-08 01:55 AM
  21. cain0013's Avatar
    4.7 has a lot of bugs. I tried using it and went back to 4.6 because I was having similiar problems. Uninstall 4.7 and download 4.6. It's more stable.

    Posted from my CrackBerry at wapforums.crackberry.com
    12-31-08 02:01 AM
  22. hockie589's Avatar
    mission accomplished... i found a link on how to fix a "nuked" blackberry...my phone finally functions... its 4 am and now i am stress free
    12-31-08 03:19 AM
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