I have a Bold on o2 in the UK, OS v4.6.162 (platform 4.0.0.155) & cannot display HTML in emails. Similarily all attachments (Jpgs, excel, word etc) allow the "open attachment" procedure but then pops up a warning message "This attachment type cannot be viewed on your device"?
I can however open documents from within the docs to go suite if transfered using the device manager from my PC.
Done a "Sync" this morning & email footers are now showing as HTML but still cant open attachments
Sounds like a stupid question, but you do have the attachment service and documents to go installed don't you and accepted the documents to go agreement when you first open it?
Presuming you have done the above, have you installed the update to documents to go which was released a couple of weeks ago?
When I stated have you updated documents to go, I wasn't referring to the Blackberry os.
What version of documents to go are you running? The latest version is 1.005 (030).
If you've been trying to update the os then I'd suggest a search of this site, as there's things you need to do such as delete the vendor.xml file etc.
Do a google search on 4.6.0.210 if you are looking to update the os.
I have four email accounts which deliver mail to my BB however only three are registered on the BIS. These three are able to open all attachment types however my main email account (which isn't on BIS) doesn't.
Looks like the solution is a call to our IT support man after the break.