[zhongtiao1]

My Q5 keeps asking me to reset the APN when I try to connect over data, why is this? I can only access the Internet over WiFi and just three hours ago, I could use data. I am not over my data limit and I am not behind on payments on my cellular data plan. My SIM card works over data on other phones. I am on T-Mobile US. Is my Q5 just dying? Or is there another reason for this?

Posted via CB10

[Johnny Dollar]

Sounds like a carrier problem to me. Take the phone to them and let them fix it.

Posted via the CrackBerry App for Android

[hylas512]

You could try erasing your APN setting and then re-entering them. Then restart your Q5. That is what I did the first time I set my phone up. Perhaps it will help you too.

Posted w/ BlackBerry Classic

[zhongtiao1]

Sounds like a carrier problem to me. Take the phone to them and let them fix it.

Posted via the CrackBerry App for Android

I tried, apparently my Q5 is an "unsupported device" so they cannot fix my APN issue

Posted via CB10

[zhongtiao1]

You could try erasing your APN setting and then re-entering them. Then restart your Q5. That is what I did the first time I set my phone up. Perhaps it will help you too.

Posted w/ BlackBerry Classic

It worked, thanks. Now I only get 3G, no 4G. I have the SQR100-1

Posted via CB10

[hylas512]

I'm glad you at least have 3G now. Do you know for sure that your version of the phone supports T-Mobile 4G frequency bands? May call T-Mobile again, but don't tell them you have a BlackBerry device. Just ask for the APN info.

Posted w/ BlackBerry Classic

[zhongtiao1]

I'm glad you at least have 3G now. Do you know for sure that your version of the phone supports T-Mobile 4G frequency bands? May call T-Mobile again, but don't tell them you have a BlackBerry device. Just ask for the APN info.

Posted w/ BlackBerry Classic

It does have support. I used to have lte. I called t-mobile, and got their APN settings. I have E, 3G, and 4g (3G+) not 4G lte now.

Posted via CB10